the computer glitch appeared only at the safeway gas station on west hamilton avenue by the san tomas expressway. safeway says the glitch has been repaired. >>> the police chief is offering an apology to rank and file. it's a story we told you about earlier this week, as letters were going back and forth in the dispute over pay raises for police. some say that the police chief went too far. ktvu's jade hernandez is in san jose tonight, where the chief is now taking a softer tone. >> reporter: well, that's right. the acting chief here at headquarters is trying to dispel any imtimidation rumors in a letter he wrote to the department. he assures the officers there will be no backlash for notes sent to city leaders regarding contract negotiations, as the city and the police officers association union continue to haggle, residents and business owners just want more protection on the street, however they get it. >> this is part of the theater, i would say. >> reporter: a san jose police helicopter hovered above in the sky, another workday that went by without any progress between police and the city.