sandra jones is in command.she is a pastor's wife, with the voice of a four-star general. >> sandra jones: take his number. we'll find a way to deliver to him. >> alfonsi: jones keeps the cars moving, and the water coming. each family is allowed four cases of water. on this day, they gave away 36,000 bottles. it just strikes me... it's been five years and you're still doing this. >> jones: five years. and-- and the thing about it is it's not lightening up. i could see it if it was lightening up. but it isn't. >> alfonsi: it is not. the state stopped giving away bottled water two years ago, because it said the water is safe. sandra jones relies on donations of water. what's it been like? >> larry marshall: it's been kind of hard. >> alfonsi: larry marshall was second in line. the widowed father of four got here at 5:00 a.m. he's been waiting five hours for water. >> marshall: water should be a basic necessity that-- we shouldn't have to wait or stand in this is not a third world country. but we're living like one