. >> reporter: sandra nson of concordeefused to allow a pg and e crew to install a second smart meter her home. >> i already had enough trouble with the first o and didn't want to y and have a second one installed. >> reporter: both families ar part of scattered individual protes taking place in the pg and e service area. their stories are similar. their electricity usage tripled after getting her smarmeter and her bill jumped from $80 to $480. pg and e told her there was nothing wrong with her smart mer. >> why you went up withouany logical reason? >> sandra had a similar experience when hers doued after pg and e put in her smart meter. >> why think anything of it untiwe got our bill for january services, which had gone from $206 to $670. >> reporter: pg and e at first told her not to pay the disput bill while it investigated. the utily says it subsequently put her on a four-mth payment plan when her bill hit $1,300. the two months into her four-month paymt plan and pg and e sent her this noti, threateninto shut off her power. >> so we immediately paid the entire bill. i couldn't jeo