my name is sandra padilla. >> you need to slow down little bit please. thank you. >> i'm here today to speak to you about how we have made our service [indiscernible] in the face of the pandemic how we accounted for people with disability -- thinking through the constraints we're facing result in the service planses that we have in place. i will start off by sharing with you as part of our muni service equity strategy. in 2016, we were able to receive anonymous tagging data that allowallow us to see people usie free muni for senior who have low and moderate income programs are using the service. what we found is, you won't be surprised, seniors and people with disabilities -- [indiscernible] if there wasn't just a few routes that were used, people are using the entire system to get around and get to what they need to do. the second thing that i want to share with you, i want to share more about the constraints that we're facing. many of you might be wondering why all the system systems sys t place. first one is that in order to facilitate physical distan

my name is sandra padilla. >> you need to slow down little bit please. thank you. >> i'm here today to speak to you about how we have made our service [indiscernible] in the face of the pandemic how we accounted for people with disability -- thinking through the constraints we're facing result in the service planses that we have in place. i will start off by sharing with you as part of our muni service equity strategy. in 2016, we were able to receive anonymous tagging data that allowallow us to see people usie free muni for senior who have low and moderate income programs are using the service. what we found is, you won't be surprised, seniors and people with disabilities -- [indiscernible] if there wasn't just a few routes that were used, people are using the entire system to get around and get to what they need to do. the second thing that i want to share with you, i want to share more about the constraints that we're facing. many of you might be wondering why all the system systems sys t place. first one is that in order to facilitate physical distan

i don't know where to begin on -- i believe it was sandra padilla's presentation here. first, i want to comment on this problem of m.d.c. in general with this horse and pony show as i see. where departments come give their presentations, they say how great everything is. there's no problems, you don't hear from advocates in the community. you don't hear from senior disability action and other important voices that are very critical of what's happening right now. first of all, i like to point out when sandra said, they encountered operational difficulty with opening the light rail. that is the most ridiculous summarization what happened. the news reported from the sf chronical, muni closes light rail following coronavirus case and equipment failure. drivers are not being kept safe and the equipment is not operated correctly. that is why they closed the light rail. it's because they screwed up and they don't to say that. there are meetings where disabled people can give their feedback to sfmta. it's disgusting that i'm having to use my public comment time to inform this b

our next information item or next presentation will be from the muni core services by sandra padilla m.t.a. and on essential part and paratransit by erin mcauliff and jonathan cheng from the m.t.a. we will now hear from them. hopefully they will be able to get on the platform. >> good afternoon, this is erin. >> are you just on the phone or do have a video access? >> i have video access. >> i wanted to remind the councilmembers that for each presentation, you are limited to two questions. thanks. i see sandra. i can't hear sandra. this is tiffany, nicole was wondering if she can have her phone number unmuted so they can provide the report? >> what are the first three number of her phone number? first six numbers. >> 415-7224 >> i thought we were moving on and hearing presentation from m.t.a. and muni and we were going to get nicole afterwards. [indiscernible] >> i'm going to move that we go ahead to our presentations and we'll wait for nicole to present the m.o.d. report following the muni and m.t.a. presentation. so erin and sandra, are you able to access our platform? i can see eri