sandy bricker is heart broken. she told us five years ago they moved into adjacent apartments, now gutted. >> i went over to borrow a nickel, or a quarter for the laundry room. and that's how our friendship started. it was cool to have someone next door. we hung out together. and with their pets. >> the fire alarm came, and the smoke was going everywhere. so i just got out of my home just to be safe. >> reporter: the raging inferno captured by a cell phone camera sent people fleeing for their lives. bricker said she rushed to her balcony. >> called 911, because i was stuck out there. and they got me down by a ladder. >> reporter: the fire chief said this inoperable hydrant hindered their efforts when battling the three-alarm blaze. >> it's a non-sprinklered wood framed structure. without the sprinklers, it moves pretty quick. there are some fire walls. but a lot of those had breached holes already through them. >> reporter: 30 people are receiving assistance from the apartment complex, as well as the american red c

sandy bricker is heart broken. ago they moved in to adjacent apartments now gut sglid went over to borrow a nickel -- or quarter for the laundry room and that's how our friendship started. we hung out with each other and her pets. she loves animals. >> the fire alarm came and the smoke was going everywhere. i just got out of my home to be safe. >> reporter: the raging inferno captured by a cell phone camera sent people fleeing for their lives here at plymouth rock. bricker says she rushed to her balcony. >> i called 911 because i was stuck out there. they got me down by a ladder. >> reporter: the fire chief says this inop rabel hydrant hindered their efforts when battling the blaze. an attack plan was difficult to execute give then structural design. >> it is a non-sprinkle, wood framed structure. without the sprinklers it moves quick. there are some fire walls but a lot had breached holes through them. >> reporter: 30 people are receiving assistance from the apartment complex and the american red cross. >> you can