her son craig and attorney sapna mirchandani, join me now.ight. >> mirchandani. i want to give a moment, craig, i know this is killing you, and it should be. this is embarrassing to us. monitoring matters, and let's be very clear. craig, why didn't your grandmother answer the phone? >> she was in a computer class. >> why didn't your grandmother answer the phone, craig? >> she was in class and she didn't want to disturb the class. >> did she know who it was at the time? >> no, she didn't. she just heard the phone ring and turned it down. and continued on with the lesson. when she got back home is when she found out what was going on. >> this is the class your mother was in. is confused. she's got grandkids, but she is your mother. >> yes. >> she did time for the crime that she did, she's out trying to do something and that's why she didn't answer. sapna, what am i missing that triggers this? is it just liability that is it just unreliability, that if you don't answer the phone, you've escaped? >> that's what i've learned the past couple weeks.