but when we traveled to the hillsborough county jail in tampa, florida, we met sergeant sarah herman, who seemed to be cast from the same mold. >> you tearing up my property? one-way trip to charlie, dude, and you're never coming out. quiet. stop talking. you don't tell her what to do. close that new york mouth for a minute. jackson, i don't forget something. don't waste my time. we got time enough to find out how long you been here, okay? don't underestimate miss herman. >> like warden culliver, sergeant herman was known for being both tough, and compassionate. >> have you been drinking any water? come and get a cup and start drinking some water for me, okay? sometimes when you're sick like that and you're not hydrated, it messes with your mind. >> when sergeant herman would walk into a unit, it was almost as if, you know, a sergeant in the army or something was walking into a barracks. people really, they understood that she was coming in, she meant business. >> attitudes in this pod cease from this moment going forward unless you want to be on 72-hour lock, that means no coming or

sergeant sarah herman has come to talk to her about her behavior. >> your history says you can't copen general population because you've had issues with everybody. >> i mean, it's not all my fault but i understand what you're saying. >> let's talk about fault. real quick, if you're not in it, it couldn't happen. so either own it or you don't. >> i take full responsibility. >> then nothing else needs to be said. once you get to that point, miss 20-year-old, happy birthday, okay? that tells me that maybe, just maybe in your future, all of this will change. i'm hoping for you, okay? am i confident? no, you've got a lot to learn at 20 years old. a lot. your habits have not changed. they have not. you are doing in jail, according to this report, what you are accustomed to on the street. the behavior is the same. >> i mean, what the report says is that i was selling pills in the pod. >> close that new york mouth for a minute, seriously. i said it. you are qualifying every freaking thing that comes out of your mouth with an excuse, which means you're not owning it. accept it as what it is. y

. >> sergeant sarah herman takes a personal interest in many of hillsborough county's female inmatesants to discuss her plan to get back on track. >> i'm ready for a change and ready to be with my babies and my family. >> how old are your children? >> my daughter's 4 and my other one is 3 and my son just turned 14 thursday. >> what is going to keep you other than your kids, from not coming here again? >> i'm willing to change. >> what's your plan? >> to complete my ged and finish school and find me a job to keep myself busy and occupied. that's the key, i realize. >> she didn't start taking drugs until she was 24 and addiction quickly took after her life. >> each day you have to choose and decide, what is sonya going to do today? if it didn't feel right, if you feel it in your gut, leave. run, run, run. and i'm happy you have your mind set on doing the right thing. >> i thank you and appreciate it. >> no problem. >> thanks. >> she had a five-year suspended prison sentence and was in a drug treatment program when she took a methadone pill and failed a drug test. >> i threw it all away

in 6f, sergeant sarah herman has just learned that the agitated inmate is headed her way. >> i'm getting a new arrival from the booking area. my sergeant just called me and told me that this gentleman is not happy. taking one, two, three, four, five, six. so once he's out of their custody, we try to bring it down just a little bit emotionally so that he doesn't cause any disturbance in my area. >> thank you, gentlemen. we appreciate it. >> we'll talk when we get you secured in a cell. >> here it is. >> bring your hands forward. there you go. >> thanks, sarge. >> the inmate is brian singletary. he's serving a 30-year prison sentence for crimes including assault on a law enforcement officer, carrying a concealed firearm and possession with intent to sell. >> what is your complaint? >> my complaint is i have been getting treated bad since i got here. i have been singled out. >> what happened? >> my legal stuff that went through and tore up. you know, i mean, so i don't know what has been taken and what's not been taken. >> okay. we have no interest in taking your legal stuff. you do underst

. >> sergeant sarah herman noticed striking changes in moore's appearance since her first arrest in 2001cks and the mug shot taken a year ago for her most recent arrest on a murder charge. >> she's had a lot of work done. she's had plastic surgery. you can tell around the eyes. it looks as though she's had something done around the peak of the nose and something around the jaw, like it's a little more defined. >> when moore was arrested a year ago for the murder of a florida lottery winner, she was blond and weighed 210 pounds. >> i was fat. put me on the beach and it was a whale. i was fat, so, yeah. >> moore has lost more than 60 pounds over the past 12 months. >> this is "the biggest loser" contest, and i got the public humiliation to go along with it, but now i'm skinny. >> she has said that "the food is horrible. i'm not going to eat that stuff." and that's okay. but our concern more so, is even though she's saying that, we want to make sure that she's not declaring a hunger strike, that that's something that's going to be detrimental to her health. >> moore often refuses the meals