. >> reporter: this room belonged to sarah katz, a 21-year-old college student. it's been a way since september 10th, 2022, when her parents, jill and michael, got a devastating phone call. take us back to that day. what happened? >> on the saturday, we went to our friends and were having a barbecue. it was outside. and i saw my phone ring. answered the phone. it's one of sarah's friends saying sarah had just arrived at a restaurant and collapsed. so we got in the car, drove like crazy. >> reporter: what happened when you got to the trauma center? >> the doctor came. that was when we first heard that she had quite an episode at the restaurant. they weren't able to resuscitate her. in the hospital she had another cardiac arrest. the doctor came back, said they were going to stop the resuscitation. in total disbelief, which we still are to some degree, even though the time's flown, gone by -- >> the main so is hard and so deep. it's not something you get better from. some people say, time is all-healing. it's not. there's no healing. it's just acclamation. >> repor