. >> sarah sidner told us about kaiser permanente's commitment to send medical personnel to the area in the months following. five months after that disaster the bay area red cross honored one of the physicians sent there. >> reporter: when dr. bryan hurt says pictures of suffering no matter where it's from he wants to do something. but unlike most of us he does it by showing up in person to help. >> it's such a beautiful thing to actually go to a place where the world knows there's a problem and to be physically present to provide support for someone else and to be able to talk with them and show that level of human respect and dignity for them being there and know that other people in the world are aware of their situation and want to help. >>> he's been using his hands and heart to heal people around the world for 20 years. six years as a member of doctors without border. this year as a kaiser permanente -- he helped coordinate a trip to sri lanka after kaiser permanente made a commitment to send doctors for a year. dr.hurt's trip came later. >> the third day we were there there w

sarah sidner looked at the antiquated system that munni used to track millions of the dollars in cable fares paid in cash. >>> it's been a little more than a year since san francisco's mayor created a storm of controversy by saying some cable car conductors pocketed fares. >> it's something that's occurred because it's occurred to me. it's something i'm concerned about because it's not right. >> reporter: cable car conductors demanded an apology. eventually the mayor and munni agreed changes needed to be made. one was to put more inspectors. a program that used students as undercover observers. >> you go in as tourists to make sure they're doing their job. >> reporter: she observe add couple of conductors failing to give receipts. >> there was one time one said you didn't get a receipt. if they don't give you a receipt they're going to pocket the money. >> how often conductors fail to hand out receipts is unclear. ktvu obtained reports filled out by two undercover observers as they road cable cars in two different cars. operator id visible no, receipt given, no. the operator failed to

cnn's sarah sidner now with more. and i think everybody who saw that press conference had a major just lump in their throat, understanding what has completely now been taken away. >> reporter: yeah. i mean, he stood up and no one was expecting it. he came out and he broke down in tears twice and then after he left, he broke down again. he was sending a message, really, to families. he says you think it can't happen to you? well, it can. my son christopher is dead. he died last night. now, we understand that christopher is 20 years old, that he was going to get food at a market and he was killed then. he never made it to the hospital. i want to let you listen to his father richard martinez who was choked up several times and completely distraught as he tried to describe how he felt and what happened to his family. >> i'm going to try to get through this. my name is richard martinez, regular spelling m-a-r-t-i-n-e-z. my son's name was christopher ross martinez, he was 20 years old and he died last night. i've written ou

cnn's sara sidner is in los angeles with the latest. sarah?lking. i do want to tell you that the arraignment for the suspect is supposed to be this morning. he's supposed to have his court appearance in santa ana, but police were very surprised when after ten years this missing persons case was solved when the alleged victim walked into the police department and told a disturbing story. these photos from knbc show that 25-year-old woman found a decade after she says she was kidnapped. these photos taken during her alleged captivity show her, her alleged kidnapper and their child seemingly living a normal life. she tells our affiliate kabc she's so happy and god blessed to be with her family. she says all the time she cried for them. police say the girl entered a police station in bell gardens, california, with a disturbing story. she told police her motherer's live-in boyfriend, isidro garcia drugged, kidnapped and tricked her into keeping quiet after a family fight in 2004. >> she walked in on her own, stated she was kidnapped about ten years