special correspondent sarah varney brings us this report about how one city-- buffalo, new york-- ispting. her story was produced in collaboration with our partner "kaiser health news." >> reporter: since murhaf, ghenwa, and their children moved here from syria. even mundane tasks like cooking and homework have become more complicated. >> they has ten airplanes. >> reporter: unaccustomed tote this new life, the family relies on help from hassan alishaqi, from a local resettlement agency called journey's end. refugee agencies help families like this one find housing and jobs, get medical care and health insurance and enroll in english classes and schools. they fled syria after civil war erupted there in 2011, unleashing an exodus of more than four million refugees. the destruction and violence came close to murhaf's family during one their last nights in the city of homs. >> some bullets came to my house and went through the window. i was afraid for the safety of my... the kids, they never sleep. it was very hard for them to sleep. >> reporter: after a year in cairo and exhaustive sec