. >> sarah wilcox received a $200 coffee maker as a gift. she didn't need it. it was purchased from bed bath & beyond. items returned without a receipt can get a credit of 80% of the purchase. that means she gets $160. she shipped that coffee maker back to bed bath & beyond, but did not receive credit. she kept asking for it, but had no luck. she reached out to us. we contacted bed bath & beyond and they issued a $250 gift card. they threw in 90 bucks for the hassell. in a statement, they said they are committed to delivering unparall unparallel customer service. unfortunately, we failed in this case. the company is retraining associates on return procedures. if you have a complaint, call us, 888-999-tips or log on to www.nbcbayarea.com/responds. >>> happening today, another sign santa rosa is slowly getting on track. the burbank center for the arts reopened today. >> the main performing space was damaged. a quarter of the facility was destroyed last month. it was a building for students with autism. the center's box office opens today and the first performance

. >> sarah wilcox received a $200 coffee maker as a gift. she didn't need it. it was purchased from bed bath & beyond. according to the return policy, without a receipt, you gate credit of 80% of the purchase. that means sarah gets $160, right? yes, $160. she shipped that coffee maker back to bed bath & beyond, but she did not receive her credit. she kept asking for it, but had no luck. she finally reached out to us. we contacted bed bath & beyond and they issued sarah a $250 gift card. they threw in an extra 90 bucks. they said they are committed to delivering unparallel customer service. unfortunately, it said, we failed in this case. the company also said it is retraining associates on return procedures. if you have a consumer complaint call us or log on to www.nbcbayarea.com/responds. >> thanks, chris. >>> gas prices are going up. here is the national average for you. a gallon of regular grade gasoline just seven cents in price during the past two weeks. the average price is $2.58. industry experts blame the increase on oil prices. we looked into the prices

. >> sarah wilcox received a $200 coffee maker as a gift but she didn't need it. it was purchased from bed bath & beyond. according to her return policy, items without a receipt are eligible for a store credit of 80% of the purchase. that would mean that sarah gets $160 right? so she shipped that coffee maker back to bed bath & beyond but she did not receive her credit. she kept asking for it but had no luck so she finally reached out to us. we contacted bed bath & beyond and it issued sarah a $250 gift card. it threw in an extra 90 bucks for all of the hassle. in the statement, they said that it is committed to delivering unparalleled customer service. unfortunately, it said, we failed in this case. the company also said it is retraining associates on return procedures. if you have a consumer complaint, call us 1-888-996-tips or log on to nbcbayarea.com/responds. >> thank you, chris. >>> and right now we want to get a look at what's going on with the weather, kari. it's a fall-like day. put your boots on and your jacket. maybe a sweater. >> i was just watching ch