. >> reporter: sauder pressed the va to investigate.n a report never made public but obtained by cbs news, the va found that new orleans failed to provide the appropriate care to those veterans with positive screenings for tbi, and that they should receive additional screening and treatment. did anybody from the va contact you and say, you fell through the cracks, come on back? >> negative. >> no. it's a farse, you know, they are our nation's heroes who deserve the best care. you know you are going in to some -- nothing can prepare you. how blatantly, inelbcredibly ba the deny of care is. >> in a statement, the va said that they did quote follow all of the recommendations outlined in the report and the doctor has the full confidence and support of the leadership team. the nurse resigned and filed a complaint claiming she was retaliated against for refusing to lose the list. as for the whistle blower, he retired from the va last month, in frustration after a nearly 30 year career. as a barber, nothing's gonna beat my shave especially for