what do you say directly to them as we show the saylor family?translator: i would like to really express my most heartfelt sadness that those members of the family have had to lose their lives with a toyota vehicle, and i would like to pray for them and extend my most heartfelt condolences. >> larry: so the pain is obvious. who, when we look back, mr. toyoda, who is at fault? where did this start? was it the engineers? who made the mistake? in retrospect, where is the blame? >> translator: for we at toyota, we are trying very hard to make a good product, good vehicles. when you think about what caused this, there may be many factors. when we look back upon what we have been doing, we always said that to make a vehicle means to make people. this has been said for the past 70 years, and in that regard, perhaps our business grew much faster, outpaced development of our human resources. that's one factor, and another factor is that toyota is a manufacturing company, but sometimes people said we are manufacturing money, and we must say there may have

the driver, off duty california highway patrolman marc saylor. just before the crash.aylor's brother-in-law called 911 from the backseat of the car as it screamed down the highway. >> we're going 120 mission gorge. we're in trouble. there is no brakes. we are approaching an intersection. hold on. pray, pray, oh, shoot, oh, oh. [screems. >> hello? >> no one is exactly sure what caused the lexus to malfunction on that day, but some auto safety experts are rapidly coming to the conclusion that toyota has a problem with the electronics in some cars. >> this is a problem that faces all manufacturers. what we don't know is what the different manufacturers have done about for counter measures of it. >> and that's an important point we want to say here. it's not just toyota. other carmakers have struggled with this problem. toyota insists there is no problem with the electronics in its cars. today they called us and they told us they think the problem is floor mats and they have solved that problem. i should point out that the national highway traffic safety administration is