area's marianne favro has a look at what's happening and what the dmv saysoing about it. >> reporter: wait teams heimes the bay area have more than doubled since last year. and that includes people who have appointments. what's behind these wait times is the fact that there is a new federal real i.d. program. now employees are spending more team tryi time trying to explain to people the new requirements. dmz offices may authorize you to drive, but first, plan on parking yourself in a long line, like this one wrapped&t around e building in south soan jose. it took her nearly fiv license. after checking out longasn' any shorter. it's not working ot ut at all. every office is bad. it's just terrible. >> reporter: customers are reporting two to three-hour waits. we talked to one woman who waited nearly two hours, even with a appointment. >> i lost a day of work. >> reporter: they blame it on the real i.d. program. starting in october of 2020 you'll need a real i.d. or passport to fly. >> they have nearly 400 new employees statewide to help wit. fit and look up all the paper e work that yo

>> i would sayso. this is going to be one ofur new concepts that we unveiled a coupleeeks ago. >> i have crab meat right here. >> we do. putting in local ingredients and making something out of it. >> maryland crab meat. of course. >> we have some fresh peppers here. >> people love pretzels. >> they do. >> id like them warme up with the salt on them. we have some other examples. you put in the red onions. >> and a little very simple. it's a crab relish. >> that's going to go on top of the pretzel? >> yeah. we're going to take this and mix it around. >> i love those fresh ingredients too. >> absolutely. we're going to start chopping our zepr >> let's do it. >> chotle honey. >> cheese sauce. >> yeah. it's got a bit of ck. >> talk about how important it is to have the food right when you go to the ball game. >> we t not only to give the best customer service but it's an all around experienceu' that have. >> this is pretty incredible. >> get a bit of some crispy onions. >> this looks like a messy eat. is i

and wrote a memorial -- memoir and the book was a vote of gratitudes to robert horton, and and he sayso necessary introduction, said that robert horton was the man he most admires from all the people he interacted with. when he was in the first government. and so it seems to me that was the signal that maybe horton was more important that whan -- than what history has said. at this stage i'd like to -- we have five minutes left. i want to hand out a packet, of some of the p.r. that horton disseminated before pearl harbor. if you want to come forward, you can pick it up. don't want to waste time on distributing it. just but everything has gothen it. also have a packet about the posters after pearl harbor, and if we don't have time, darryl will make them available and i don't think they'll need quite as much -- okay. as you're getting it, i'd like you to see the first poster in the packet. the first poster is the one to all defense workers. in other words, it was p.r. not to the public at large but p.r. to the defense workers. so this is january '41. near lay year before pearl harbor, and