--schear afirma que le habia notificado a "delta" previamente sobre el cambio que queria hacer con else momento... el viajero fue amenazado con ir a la carcel si no cooperaba con lo que le estaban pidiendo. tns monsalve pkg united nuevas medidas generic import hd s/ carlos vogel, asistente de vuelo "cuando el cliente se sienta en la silla uno no sabe porque está pasando el cliente. pude venir de un matrimonio de un entierro, de una entrevista de trabajo fallida entonces uno no sabe en qué situación se encuentra el cliente entonces uno tiene que tener un tacto muy sutil" --de acuerdo con las politicas delta, un niÑo hasta los 2 años... no necesita su propio lugar, a menos que tenga asiento infantil que es necesario para asegurar al menor y que ellos ofrecen esos asientos a menos precio. --schear y su familia eventualmente fueron forzados a bajarse del avion en presencia de una agente despues que el les dijo que dejaria al niño en sus regazo. --la familia tuvo que encontrar un hotel y pagar 2 mil dolares para un vuelo con "united" y poder llegar a casa. blanca --delta por su parte... as

but the schears were told the plane would not leave with them on board. >> i got two infants.here to stay. no more flights. what are we supposed to do, sleep in the airport? >> you guys are on your own. >> this is wrong! >> it is the latest in a string of incidents in the last month that went viral, forcing united and american execs to apologize. >> you guys are unbelievable. great customer service. >> now delta is apologizing. in a statement saying, we are sorry for the unfortunate experience our customers had with delta. we've reached out to them to refund their travel and provide additional compensation. >> we asked the schears how much money they received in compensation from delta. they said it was several thousand dollars but they don't feel that was adequate. also, we asked delta, is this an accurate account of what happen? delta declining to comment but saying simply that they made a mistake in not ensuring that the schear family arrived at their destination the way they should have arrived. they apologized yet again. stephanie, back to you. >> i smell a lawsuit coming

but the schears don't think it was enough. >> thanks so much, leon. >>> d.c. lawmakers are considering a bill that would make it easier for doctors in the city to refer patients for medical marijuana. this bill from mayor muriel bowser streamlines the process and would allow that physician to provide patients with access to pot for medical reasons. >>> are you ready broccoli city music festival in the district tomorrow? >> no. >> you know you are. it's got a number of artists ready to perform. organizers held a news conference today. the idea, building thriving urb urban communications. angie goff hosted the meeting. if you'd like to learn more about the broccoli city festival, i love the name alone, you can get the full line-up, tickets, a link, everything, is on our nbc washington app. just search broccoli city, which means you have to know how to spell broccoli, which i'm not real good with that one. >> a festival with a lot of fiber and more. drumroll, please. we are nearing the end of our sugar-free week at nbc4, and we've seen the good, the bad, even the

we showed you video of brian schear's family being removed due to overbooking.light was heading from maui to los angeles. now, the family flew home on another airline costing them $2,000. delta issued a statement calling the situation an unfortunate experience. the schears will also receive a refund. >>> breaking overnight firefighters rescued two hikers stranded on a steep hill side in los angeles. crews responded on the ground and in the air. rescuers used a two-line rope system to raise the men from the cliff. both men were examined and are expected to be okay. no word yet on how long they were stranded. >>> a hiker missing for most of the week in the snowy mountains of new hampshire has now been rescued. search teams had been looking for randy a 911 call tuesday. he told the operator he was lost and had fallen in a brook. now, the call dropped before he was able to provide more details but a national guard helicopter spotted willett's tracks in the snow. willett also aided the pilot by flashing a red light. >>> a horse named patch is among the sentimental fa

ultimatley the schear's decided to get off the flight to avoid further conflict. they had to pay another 2- thousand dollars for another flight home. ( james ) coming up... a concerning connection between screen time and speech development in babies. the effects docotrs say it can have.(robin) coming up... it's new movie friday! a look at what's hitting theaters and an oscar-winning actress reveals her fandom. all that and more next with the hollywood minute, . no major hot spots. bay bridge wb 80 is less then 30 min from the maze to sf. (robin) welcome back to the kron four morning news. i'm tracking your entertainment headlines today... the director of the weekend's big movie reveals his doubts. and an oscar-winning actress reveals her fandom! all that and more on today's hollywood minute.. i see it within you: fear, jealousy, betrayal."sure, everyone's excited to see "guardians of the galaxy: volume two" this weekend, but three years ago, as writer- director james gunn recalls, there were plenty of doubts about the first "guardians" film."on the first one, as m

. >> reporter: brian schear and his family were flying home from hawaii when a delta employee asked heive up the seat his 1-year-old was sitting in, suggesting the child sit on one of the parents lap. >> i bought this seat and you just leave us alone. >> reporter: schear says the ticket was originally purchased for his oldest son. but he went home early. on another airline. he asked delta gate agents to let his one year old use the seat without changing the name on the ticket, something normally against airline policy. >> they scanned all of our tickets and let us on the plane. >> i've got two infants and my wife. we have nowhere to stay. there's no more flights. what are we supposed to do, sleep in the airport? >> reporter: tonight, delta apologizing, saying they should have worked to find a solution. >> it's hard enough to fly with kids by itself and then when we have to go through all that the stress level is astronomical. it's crazy. >> reporter: and david, the family ended up paying for a hotel and a new flight out of their own pocket. tonight delta saying they have reached out to

the schear family says airline staff asked them to carry their 2-year-old son on their lap from hawaii los angeles. the airline was hoping to use that seat for another passenger on the overbooked flight. but when the schears refused they say the staff asked the entire family to get off and even threatened them with jail time. >> you either give up the seat, or you're going to jail, your wife is going to jail and they'll take your kids from you. >> as a mother and you have a 1-year-old and a 2-year-old, it doesn't matter whether, you know, it's true or false, it put fear in me. >> delta has not commented on the incident. the airline recently changed its policy to offer up to $10,000 for seats on overbooked flights. but there's no word if any of the passengers in this case were given that offer. now this all comes as the airline industry is already facing bad publicity for a video that showed a doctor being dragged off an overbooked united flight. united has since agreed to make changes to its overbooking policy. >>> two people now detained in belize in connection with the murders of a u

(grant) ultimatley the schear's decided to get off the flight to avoid further conflict. they had to pay another 2- thousand dollars for another flight home. (grant) now delta's latest...more contrite statement says the following: "we are sorry for the unfortunate experience our customers had with delta, and we've reached out to them to refund their travel and provide additional compensation. delta's goal is to always work with customers in an attempt to find solutions to their travel issues. that did not happen in this case and we apologize."== the airline says it is investigating. (steve) the mother of the stabbing victim at the university of texas is now speaking out about the death of her son.. 19-year old freshman... harrison brown.. is being remembered as a friendly...outgoing person... he was killed on monday when another student went on a stabbing spree at the school. harrison's mother lori says she spoke with her son just a few minutes before he was killed... then 3 minutes later she got another call from harrison's phone...this time it was not her son on the oth

. >> brian schear and his family are being removed from a flight from maui bound for los angeles.r child in a car seat next to them. the trouble is, that seat was booked in the name of their older son who had taken another flight. flight attend dachbts told s schear that because of faa rules, the child because of its age had to sit in the lap of an adult. >> we flew out here on a delta plane. >> reporter: despiter that arguing, the family bass escorted off the flight. delta apologized, refunded the family's travel and provided additional compensation. an apology was in order after this incident, too, this time, from american airlines. the woman in the video is sobbing because witnesses say a flight attendant had just violently taken her collapsable stroller away, nearly hitting her baby in the process. and when a fellow passenger tried to step in on the woman's behalf. >> hey, bud, hey, bud, you do that to me, i'll knock you flat. >> reporter: the woman and her baby were escorted off the plane. american swiftly issued a statement saying, the video does not reflect our values. the

ultimatley the schear's decided to get off the flight to avoid further conflict. they had to pay another 2- thousand dollars for another flight home. today delta released an apology to the family...and said it's investigating the incident. (vicki) tonight, airline c-e-o's are back in the hot seat. and one who was notably absent - delta. however, it was the president of united airlines... who was front and center... this on the heels of this video - showing a customer being dragged off a united flight last month. also appearing in thursday's hearing... the commissioner of the chicago department of aviation. in their opening statements.. both apologized for what happened on that flight in chicago... and promised changes ahead. scott kirby, united airlines president: "and i'm very sorry for our companies' inadequate response to the initial incident. no customer should have ever been treated the way that dr. dao was. we promise to complete a full analysis of what happened on flight 3411 including where we fell short, and the actions that we needed to take to change th

whether, you know, it's true or false that that just -- it put fear in me. >> reporter: schear saysn the nail of his other son, mason, but when mason left the trip early, he put his 2-year-old in that seat. >> they scanned our tickets and let us on the plane. >> reporter: delta knew this was the plan they say but once seated airline employees ask another passenger. >> i told you that in the beginning you had two alternatives and now it's gone too far. >> what are we supposed to do? i got two infants, nowhere to stay. should we sleep in the airport? >> sir -- >> you should have thought about that before you overbooked that flight. i paid for that seat. so we're -- >> which option did you want to take, do you want to get off the plane on your own? >> so, wait, what are we supposed to do once we're off the plane. >> that's not up to me. >> reporter: schear says he spent $2,000 to fly his family back home the next day, overnight the family telling abc news, they don't want money from delta. they want answers. >> the whole idea of a customer has been somehow lost now. >> i just don't und

(grant) ultimatley the schear's decided to get off the flight to avoid further conflict.pay another 2- thousand dollars for another flight home. (grant) now delta's latest...more contrite latest...more contrite statement says the following: "we are sorry for the unfortunate experience our customers had with delta, and we've reached out to them to refund their travel and provide additional compensation. delta's goal is to always work with customers in an attempt to find solutions to their travel issues. that did not happen in this case and we apologize."== the airline says it is investigating. (pam) coming up -- star wars fans everywhere ... celebrating "may the fourth". but -- it turns out, there is one place you do not want to dress up as your favorite character.. how one teen learned that the hard way. (steve) then: the senseless act of vandalism... leaving parents scrambling to find someone to watch their kids. (pam) and next: is facebook c-e-o mark zuckerberg gathering 'likes' for a presidential run? details on the trip that has the internet buzzing tonight. (steve) t

delta has offered conversation to the schear family and the schear family says it is not adequate.e'll see how this plays out. >> i had an experience -- my wife and i had an experience on a flying 17 years old. i'd probably be a millionaire if i told somebody about it but sometime you deal with it. i'm going to defend the airline worker phil, because it's a hard thing to do. i'm not defending anybody in these videos that we've seen but overall you think we're at sort of peak airline outrage. these airline workers, gate agents mostly these fine hard working people have been taking verbal abuse for years. the stuff i've heard people say to flight attendants and gate agents, i'd punch that guy in the face if he said that to me. and they have to sit there and take it and i wonder if you get to a point where you're a human being with dignity you can't be yelled at. >> you know what i think we're going to see if this continues, and there's no shortage of people coming out of the wood work saying i had a terrible flight experience, aye going to sue this airline and i want some compensatio

the schears refused and were asked to deplane. >> what are we supposed to do, sleep in the airport? you should have thought about it before the point where you oversold the flight. >> reporter: this is the latest confrontation between airline passengers and crew. in this video obtained by tmz a delta pilot appears to hit a female passenger while deplaning in atlanta on friday. tensions at an all-time high the past month, at least four other caught-on-camera altercations including this now-infamous video showing dr. david dao being dragged off a united flight in chicago in early april. now, congress intervening looking at several bills aimed at overhauling current airline policies, hoping no family has to go through this. and the changes are coming since that incident on united. the airline has implemented ten new policy changes including they will no longer ask seated customers to give up their seats unless safety and security are a risk. guys, southwest is also implementing changes in the wake of all of this. they're not overbooking their flights anymore. jetblue says they never ov

michael schear is here with us tonight. we are awful happy to have him. nicolle wallace has been asked to stay behind so she can represent the other side in the communications shop. michael, what has this done where the challenges of your job are concerned, like compared to a good day in maybe another administration? >> well, look, i mean let's not paint the previous administrations completely innocent here. i mean, you know, we had our fights -- i mean i covered all eight years of obama and i had many, many fights in that room back and forth with various press secretaries. nicolle certainly knows what it's like to be on the other side in that room. and it can get tense, and it can get -- you know, there's a back and forth that always happens. i think the thing that is so striking and it goes to what you were talking about earlier today, is there is some basic level of trust that you have to have as a reporter and spokesperson. and i think my kind of reaction to sarah today was the culmination of a couple of days of frustration where we saw the stories ju

it shows traveler brian schear arguing with an airline official during what was an eight-minute exchange have cut it down slightly so we can show it to you as it unfolds. listen. >> so, my kid -- wait, so my wife's -- we're going to be in jail and my kids are going to be what? >> it's a federal offense if you don't abide by -- >> i bought that seat. >> i understand that. >> right, i paid -- i got him a ticket on another flight so that my son would have a seat -- >> sir -- >> and you're saying you're going to give that away to someone else when i paid for that seat! that's not right. you need to do what's right. i bought the seat and you need to just leave us alone. on the way out, the flight was open, but even then it was difficult to have a lap child, so we decided to get him a ticket on an earlier flight so we could use his seat for the car seat and let him sleep. it's a redeye. he won't sleep unless he's in a car seat. >> i understand, but the federal policy says that the names of the passengers supposed to be in that seat. >> that's not true, actually. no, it's not, because people mo

r disa a look back, sierra lamar to scheared on her way to school march 16th, 2012, last seen on herple were using there. antoine garcia torres becomes )s dispect when his dna is found. you mentioned the bag. it is found on the clothing ut it waf that bag. thtectives set up surveillance on him about a week and a half after sierra's disappearance. eut it was not until may 21st, two months after that, that police arrested antoine garcia torres. police then revealed that sierra's hair, a strand of her hair, was also found on a rope bn the trunk of garcia torres's car. sierra's family and friends would wait even longer for answers. again, to this day, her body has s for been found. and the trial became plagued with delay after delay. >> it took nearly five years for that trial to start. i'm hearing right now breaking news, it has been a unanimous verdict. we don't know what the verdict is just yet but it has been unanimously agreed upon by this jury. >> and breaking news. we actually do have the verdict now. he is found guilty of first degree murder. antoine garcia torres has been found