but schettino had been distracted by a phone call a little earlier. the captain had promised a salute to the island, showing off to the people ashore. it was a custom residents had come to expect. concordia safety officer pellegrini later told investigators that first officer ambrose yoe had ordered the helmsman to turn away from the island. but then -- >> schettino relieved ambrosio of his duty and taking on himself directly the navigation command ordered the helmsman to keep the route and increase speed. >> the concordia was traveling at some 15 knots, too fast so close to the shore. the operations manager -- >> sometimes we pass close to the land, of course, for me close is 1 mile, 1 1/2 miles. >> the concordia was much closer th that. samona santini, a singer on costa ships for over ten years, was in the rum bar with her musician husband alexander capelli. >> it was a normal night. the band was playing and at 9:40 p.m., we feel a movement. not a crash. a movement. >> and all of a sudden, bang. and the lights went out. and the screaming. >> everybo

in an interviewity tammian television, schettino said he was sorry that it happened.tor: i think he's completely grief-stricken over the loss of human life. his life has been destroyed in every aspect. >> i keep asking the question, why? >> the costa ceo is retiring under the shadow of the "costa concordia" disaster. >> it's the most painful thing to happen to my life after the death of my mother. >> reporter: but costa is confident in its future. four months after the disaster, it's launched a new liner. the "fascinosa." after a brief lull in bookings, a new global marketing campaign is under way. >> from a booking standpoint, the reservations we are receiving, we are very much encouraged. >> they cannot remove everything they have done, everything they have affected. >> reporter: like perez and many other passengers and crew, the ananias family is suing for negligence. after some 60 cruises, the family can't imagine taking another. >> we won't get on another cruise, any of us, until there's changes. >> nothing is too good to give up the chance of losing your life. >

captain schettino is not captain coward. >> by now, it was nearly 1:00 in the morning.s family and dozens of other passengers were still trying to climb a metal ladder to reach the outside of the ship but it was still a mad scramble to escape. >> men pushing women aside, pushing children aside. >> kids. >> i put my foot down and said, this is not going to happen, i'm not going to sit here and watch one other man jump in front of this mother and child to get his way up there. it wasn't going to happen. >> the ananias family would be among the last to escape the concordia alive. jumping ten feet into a moving lifeboat, and even then feeling they were on their own. >> they did nothing. they just said -- they try to get the boat as close as possible. they just told us to jump. that was it. >> months later, georgia and her family believe their experience on the concordia is a wake-up call for the entire industry. >> i really feel for passengers getting on board a ship. they say it's safe and the best way to go been but you get in a disaster like this and you see what happens

captain schettino is not captain coward. >> by now, it was nearly 1:00 in the morning.amily and dozens of other passengers were still trying to climb a metal ladder to reach the outside of the ship but it was still a mad scramble to escape. >> men pushing women aside, pushing children aside. >> kids. >> i put my foot down and said, this is not going to happen, i'm not going to sit here and watch one other man jump in front of this mother and child to get his way up there. it wasn't going to happen. >> the ananias family would be among the last to escape the concordia alive. jumping ten feet into a moving lifeboat, and even then feeling they were on their own. >> they did nothing. they just said -- they try to get the boat as close as possible. they just told us to jump. that was it. >> months later, georgia and her family believe their experience on the concordia is a wake-up call for the entire industry. >> i really feel for passengers getting on board a ship. they say it's safe and the best way to go been but you get in a disaster like this and you see what happens an