schrauben's phone was in another name. >> what we ended up having to do was literally follow brett schraubenround until we saw him on his telephone. we later took that even further in that i went into the target store that he was working at one day. i noticed he was stocking shelves in a certain section of the store so i started randomly picking up items and looking like i was interested. at that point i called on my cellular phone to one of my other investigators outside and said, put a call in now to the phone. i heard him answer the phone. so i was able to say that is his phone, he talks on it. we've put the phone in his hand. >> reporter: but as they continue to sift through trash they find something more important than the phone bill, something quite unexpected. this day planner. t's not much, but it's home. right, kids? -kids? -papa, papa! -[ laughs ] -you didn't tell me your friends were coming. -oh, yeah. -this one is tiny like a child. -yeah, she is. oh, but seriously, it's good to be surrounded by what matters most -- a home and auto bundle from progressive. -oh, sweetie, please, p