howard schultz has take thn head on. they're doing this bias training today, training 175,000 people, and schultz says it's not just today. this is just the beginning. do you believe that's a reasonable response as someone who was in the starbucks itself? >> i believe it is a reasonable response. i'm cautiously optimistic about what starbucks is doing, but they have a huge opportunity here as a global brand to set an example for what other corporations in america should be doing. so what they're doing to do is great, but it's really just a start. >> jonathan, you, i mentioned earlier, spoke to howard schultz last week. in your piece you write that he had real relationships with african americans he could call upon after the philadelphia arrests. spoke volumes about schultz and his commitment to seriously addressing the problem. in other words, it sounds like you believe he's sincere in this fight. >> i believe he's absolutely sincere. when the philadelphia arrests happened, i started my own sort of internal countdown clo

dazzled, tyler schultz became a believer.oined the company soon after getting his degree in biology from stanford. >> when you met her and heard about liz beth holmes vision what did you think? >> i was totally sold on it. >> reporter: tyler schultz began working at the company in september 2013. a pivotal moment, as the company announced a partnership with walgreen's. the deal would put an edison machine in every store. elizabeth holmes claimed the edison performed all of the tests big lab machines like these could. from cholesterol to cancer. all from a painless finger rick. but tyler schultz says the edison he saw just didn't work. >> was it a sophisticated piece of machinery? >> no. come components would fall off in testing. you had to fish out. doors that wouldn't close. they would get too hot. get too cold. >> when i was there we could not complete any test accurately on the devices that we were manufacturing. >> reporter: doug mechie joined theranos in 2012. his job was to adapt blood tests for the edison. tests which

i think howard schultz's point this is just a small slice of a bigger project is important.been underemphasized. so much of what starbucks said, is, hey, we have a problem, we're going to deal with it, shut down for the day, for a few hours, and handle this problem. it reinforces the idea that it is an interactional misunderstanding, we got it wrong. >> but the other option is don't shut down at all. you can't as a business, you know, you can't shut down for like a month. right? >> i disagree. i disagree. i think there is always more than two options. the other option is to say, hey, we're going to shut down, but part of our advertising campaign, part of our problem solving crisis management strategy is to say, we're going to have a serieses of trainings, this is something we're going to be committed to long-term. i think in the media cycle and their crisis management, they talk about shutting down and talk about how much money they're losing because in capitalism, that sounds like we clearly are contrite, because look at how much money we're going to lose. >> howard schultz

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to president trump and howard schultz, what he's now saying.rd schultz did say that racial tensions in this country have been around for quite some time. we know there are riots under president obama. we know there was problems for decades, problems with racism. criticism about trump is he claimed a judge is bias against him because he was, quote, mexican. that was the trump university judge, and linked the muslim travel ban. what is your response to that? >> oh, my gosh, crazy talk, liz. howard schultz is a progressive, he despises and hates president trump, no matter what he says and does. listen, you got to look at the rhetoric from the left, even bob iger, abc-disney ceo, fired, had roseanne barr fired for her comments but keeping joy behar for the comments she made that were discrediting to christians and vice president pence, and also howard, the guy at espn, keith olbermann, back on the scene, he's been hired again for like the sixth time, and they are owned by disney as well. he has awful, vile comments about president trump over the ye

you were talking to tyler schultz as a source. edcalled you. what happened then? >> my first original source wasn't tyler but he was an important corroborating source. i first made con account with him through linkedin. then one afternoon at "wall street journal"'s manhattan

schultz to the back. kessel with it again. hands it over to malkin. malkin. bad angle shot battled for. crosby couldn't strak it only. worked to the outside and more and down the ice. they are going to need to hurry back down and 15 seconds to go. icing. 14.2 to go. everybody standing here and ready to celebrate the end of the game. >> mike m.: schultz tries to go across the crease. on the loose puck no trouble with the icing right there. >> pierre: that is one you tell your players in washington, 14 seconds to go, any scoring chance tackle the guy. don't be afraid of take penalty at this stage. >> mike e.: schultz. knocked loose. here is eller with the net empty. score. >> mike m.: these fans are out of the slump that they are in not so long ago and that is thanks to this final nail in the coffin from lars eller. took a few seconds off of the clock and going back to pittsburgh. >> mike m.: he and beagle have been mr. foremans game five. >> mike e.: the caps can clinch in pittsburgh. their fans know that they are guaranteed at least another game here, whether

for a big day ahead in brussels teri schultz with standing by for us there hi terry will mark zuckerberg get more of a grilling from the europeans than he did from the u.s. congress well it will certainly be a shorter session the entire zuckerberg appearance in the european parliament will only be about forty five minutes long compared to the two days he faced on capitol hill but that doesn't mean it will be less of substantive grilling of course the heads of the political groups could have looked at the testimony that zuckerberg gave on capitol hill and really refined their questions also europeans are known to be much more strict about data privacy than the americans so but just by the fact that he'll get questioned by fewer than ten people doesn't necessarily mean that he'll get off more easily also in the room will be on full of albrecht who is known as the data privacy guru of the european parliament and claude moraes the head of the civil liberties committee so those two are definitely going to be asking some very pointed questions of mark zuckerberg and as you as you heard in that

schultz and the first officer next.ly put on oxygenhat happed >> when he to use hand signals becauset was loud, and there was -- it was just hard to communicate for a lot of different reasons. >> passengers jennifer reardon died. the faa ordered an inspection of the engines. >>> you can hear more from captain schultz and first officer on "2020" tomorrow night. >> tickets go on for the western conference finals between the golden state warriors and houston rockets. season ticket holders get first dibs then american express card holders can start buying at 2:00 p.m. warrior insiders get their shot at 3:00 p.m. and the rest of us have tickets going on sale at 6:00 p.m. game one happens monday. >>> you're looking at more than 800 construction workers learning yoga. look at them. the warriors expected to play at shay center in 2019. the goal is to stay flexible and avoid injuries. >> i think it's the first time some of those have done the chair pose. >> they've done heavy-lifting. probably great for their backs. >> my brother and dad work struck. a lot of injuries. hard physical work. >>

for patients like harry schultz aquatic therapy helps lift the spirits and reduce anxiety and pain. dr bone guard has also developed the concept of psycho cardiology which is proving a success he said i know our patients do show a benefit at the start of rehab treatment we conduct psychological assessments which help us determine the patient's condition. test lastic at the end we do another round of diagnostics stuff for the patient goes home. many of our patients exhibit significant improvement and of our best. many patients take part in muscle relaxation therapy balin make a fist with your left hand hold it tight look inward and focus on that sensation. relaxation can help relieve feelings of stress. and that helps reduce its impact on the heart. and i'm saying it's good for cardiac patients psychological counseling is also an important part of therapy. many primary care doctors tend to overlook depression in their patients. treating the symptoms of depression could go a long way to reducing mortality rates from cardiac disease. it's largish agrees that primary care doctors bear a

host: what is your relationship with debbie wasserman schultz and donna brazile? guest: i do not to make it with debbie wasserman schultz. i commuted with donna brazil. caller: i am honored to be talking with jeff. thank you so much for all of your efforts. everyone in america loves bernie. who do not people like bernie has a fear of socialism when they do not realize -- even their local fire departments are based on everybody paying a little tax and having a fire department when you need one that is not provided by the private industry. $25,000 to put out a small kitchen fire. greed out ofo take our health care system, which is ripping all of us off. dnc and the triple we cannot rely on .heir action they are still kind of leaning toward the money. i will close with this. to me, the swamp is the money interest that is owning and running our state and federal government. l drain that's what. trump has five goldman sachs guys working for him. until we drain the swamp, you get money out of the federal government. what the people's dreams and hopes are -- obama was ba

come starbucks executive chair howard schultz on the responsibility of global companies. c-span2, author talks about where he begins. former p.m. on sunday, secretary of state condoleezza rice on the future of american diplomacy. tv saturdayhistory night at 8:00 p.m. on the presidency, hillary clinton presidentialhe years of lady betty ford. and on sunday discussing the case of hustler versus falwell. >> c-span, where history unfolds daily. in 1979, c-span was created as a public service by america's cable television companies. today we continue to bring you unfiltered coverage of congress. the white house, the supreme court and public policy events in washington dc and around the country. c-span is brought to you by your cable cap -- satellite provider.

live in an open letter starbucks founder howard schultz said the company found insufficient training, a company policy defining customers as paying patron, and bias led to the call in which police arrested the two men...so today they took a financial hit to try and regain confidence in their customers. pkg confused and at times frustrated people tugging at the door handles of a starbucks was a common sight monday between the hours of 2 and 6 in the afternoon...sot: michelle giang, starbucks customer// "i just came back to get a pastry before work and i saw a sign that they're closed so i guess i have to go somewhere else."across the country more than 8 thousand locations were closed as all employees underwent mandatory racial bias training in response to two black men who were arrested in a philadelphia shop last month that apparently did nothing. starbucks founder howard schultz said closing the their doors for four hours will cost the company tens of millions of dollars.sot: howard schultz, starbucks founder// "this is an investment in our people and our community."uc berkeley assoc

you heard what howard schultz said. he couldn't believe it when he heard the story, and this is the opening of a conversation. michaela, does this go far enough? >> well, i think it's a start, and again, i think it's a significant start. it could be a symbolic start, again, whether this is just, you know, damage control, or whether it's a true commitment, and what is so surprising is how surprised people are. when black folks are talking about what they have to navigate since they've arrived on these shores. and what it does, it shines a light, christiane, on how little american history people are aware of, how there has been an intentional ignorance around anti-blackness specifically. lots of others, muslim, immigrant, but anti-blackness is an actual strategy woven into the foundation of this country. so whether you're a student at yale holding her computer sleeping, whether you're a sister at the waffle house, so it's everything from the waffle house to yale, you were endangered as a black body in that space and that

like to see those kind of activities reined in before election campaigning starts in a year or teri schultz reporting for us from brussels thank you terry. you're watching d.w. news still to come in the bundesliga playoff both burke and kiel fought for the last open spot in the top flight. one the first like three one find out if they could finish the job. but first analysts and politicians in france and germany they are sounding the alarm of the new government being formed in italy there's not a sunni they fear the new coalition made up of two populous parties will roll back on italy's commitments on debt and threaten you his own stability the two parties the nationalist league and the anti establishment five star movement have come one step closer to power after nominating a prime minister why has loose talk about free news talk about debt and plans of billions of euros. yes this graffito may depict a close relationship between louis. but they certainly weren't allies during the election campaign now the populist leaders of the league and the five star movement have asked italy's presiden

what is next for howard schultz after starbucks? >> a good question.obviously been asked that a number of times. my focus is really doing everything i can on starbucks, the opening of starbucks italy to me is the crowning moment for our company and my personal career. and then i think the role of citizenship is where i will spend a great deal of my time over the next few years. both in terms of doing everything i can, leverage go the platform of starbucks as a citizen, then the family foundation with my wife sherry and our sharon. i think citizen is my calling is that should be the call to action for most of us, given the environment we're living in. >> to take this one step further, one aspect of citizen is politics. so there's always been some curiosity about whether you would think about running for political office, one in particular, but i'll ask the general question. >> i'll stay with citizenship. that's what i'm committed to. and i think that's where i belong at this time. >> so let me ask a political question but not about you. you talked earli

schultz. she is a professor of english and purdue university at indianapolis where she taught in 1988 and received the teach egging award in 2016 -- teaching award in 2016 and distinguished faculty award in 2015. we believe this is the first time the museum and symposium has included an english professor on the program. there is an a reason for that. dr. schultz is essentially an honorary historian and has held adjunct appointments in her university os department of history and medical humanities of health studies, american studies and women studies and philanthropic studies. her programs and media appearances have been at the intersections of history, medicine and literature, she also served in the school of nursing and college of arts and sciences at the university of connecticut, university of sydney, australia and cambridge university, england. she is best known in the civil war community as the author of women at the front, female hospital workers and civil war america published in 2004,

. >> one person who seems to understand that is starbucks chairman howard schultz. >> we realize thaturs of training is not going to solve racial inequity in america or anyone coming into our stores that may have a problem. but we have to start the conversation. we also said we are deeply committed to this being a long-term journey, which we are going to integrate this training not only in every starbucks store from this point on, but also the on boarding of 100,000 new people a year. >> now what? joining me now, professor stephanie creary, thank you for coming in. >> thank you for having me. >> you've taken a look at what starbucks is planning for all of its employees today. what do you think of it? >> i think it is exciting. i want to start by saying one of the important points for us all to remember is diversity training or racial bias training in this case is really just one piece of the larger puzzle. when we look at companies like starbucks and larger corporations in general, they have a diversity and inclusion strategy. the questions we have seen from the media, consumers, from

the president exchanged high fives with captain tammy joe schultz during a visit to the oval office. mr. trump said schultz did an incredible job, landing the aircraft an engine exploded sending fuselage into the cabin and killing a passenger. >> some time the hardest word to say is good-bye. >> this portion is sponsored by lilly diabetes. >>> it is hard to walk away from a job you love which explains why an officer had a heavy heart as he signed off for the final time. chip reid has the the story. >> this will be my last transmission on the radio. >> happy 61 -- congratulations on your retirement. >> a 10-7, radio call at the end of a police officer's shift. but for andre jenkins of the saraso sarasota, florida, department this ease motional one was the last day on his job. and it's gone viral. >> thank you, i would look to thank all my spd family for the last 30 years of being by my side. and especially for today for making it a memorable one. i have plenty of good times and a lot of good memories. over my career. i appreciate it. i have cherished them for the rest of my life. i wi

[applause] staceyuld like to invite -schultz cherry. as therrups -- serves performs on asv and the

week, starbucks executive chair howard schultz atlantic council.hing that twoened at a starbucks with african-american men who were arrested and later released. on q&a, university of california santa barbara english professor on his book "inseparable." imagine, with the two married couples. they cannot be in the same bed, right? they set up this two separate households about one mile from each other, they stick to a very rigid schedule. 'sey would say, stay in chengg s house for three days with his wife. is thethis time, cheng master of the house, he can do whatever he wants to. his free will.p toee days later, they moved cheng would give up his free will. brian: did it work? >> apparently. they had 21 children between them.

speakers include ted cruz and richard hudson. 6:30, starbucks chair howard schultz on the responsibility of global companies. eastern,night at 9:00 former secretary of state condoleezza rice on the future of american diplomacy. on american history tv on c-span3 on the presidency, hillary clinton and linda ross johnson talk about the white house years of first lady betty ford. eastern, the2:00 supreme court case hustler magazine versus falwell. watch this weekend on the c-span networks. >> c-span, where history unfolds daily. in 1979 c-span was created as a public service by america's cable television companies. continue to bring you unfiltered coverage of congress, the white house, the supreme court, and public policy events in washington dc and around the country. c-span is brought to you by your cable or satellite provider. >> our guest on this week's newsmakers is mark meadows. he discusses the robert mueller investigation. >> can you start out by explaining broadly what is your issue with the way the doj has conducted itself? and where do those issues stand at this moment? >> i think

schultz. she is a professor of english and purdue university at indianapolis where she taught in 1988 and received the teach egging award in 2016 -- teaching award in 2016 and distinguished faculty award in 2015. we believe this is the first time the museum and symposium has included an english professor on the program. there is a

host: what is your relationship with debbie wasserman schultz and donna brazile?st: i do not to make it with debbie wasserman schultz. i commuted with donna brazil. caller: i am honored to be talking with jeff. thank you so much for all of your efforts. everyone in america loves bernie. who do not people like bernie has a fear of socialism when they do not realize -- even their local fire departments are based on everybody paying a little tax and having a fire department when you need one that is not provided by the private industry. $25,000 to put out a small kitchen fire. greed out ofo take our health care system, which is ripping all of us off. dnc and the triple we cannot rely on .heir action they are still kind of leaning toward the money. i will close with this. to me, the swamp is the money interest that is owning and running our state and federal government. l drain that's what. trump has five goldman sachs guys working for him. until we drain the swamp, you get money out of the federal government. what the people's dreams and hopes are -- obama was bad wi

debbie wasserman schultz ramping up rhetoric against the nra.ally is what she's saying, next. the demand for lithium is set to increase substantially over the coming decade. the mineral resources that are needed to supply this coming demand are plentiful but not necessarily easy to unlock. the smackover formation in southern arkansas may hold one of the most significant lithium resources globally. standard lithium intends to play a key part in the development of this critical mineral resource through our structured approach to discovery, strategic alliances and our industry-leading extraction process expertise. learn more at standard lithium dot com. with dell small businessout your technology advisors you get the one-on-one partnership you need to grow your business. the dell vostro 15 laptop. contact a dell advisor today. where we're changing withs? contemporary make-overs. then, use the ultimate power handshake, the upper hander with a double palm grab. who has the upper hand now? start winning today. book now at lq.com. i'm 85 years old in a

. >> coming up, pilot tammy jo schultz talks about the moment she knew the plane was in trouble. >>>ead whale in the bay has issuing warning to visitors. >>> sandhya patel, windy and warming days ahead, with a warning. coming up. >>> "jimmy kimmel live." >> thanks. it's all here for the taking tonight. there's a scene in the movie you speak wooky with taco taco are you one of the millions of americans living with a taco obsession? my $3 taco deal with three of the tacos you love and a refreshing drink can help. try my $3 taco deal today. clear! taco! taco! new at jack in the box. has your love for tacos turned into an obsession?. my $3 taco deal with three of the tacos you love and a refreshing drink can help. try my $3 taco deal today. new at jack in the box. there ya' go. >>> breaking news in emeryville, live look at accident blocked all but two lanes, as many as six cars might be involved in the crash. no word on when all lanes reopen on westbound i-80. >>> new details of gray whale dead in the bay, likely died after hit by boat. off angel island, the rangers urging people to stay

kathleen discussed north korea with judge schulz after pyongyang -- george schultz after pyongyang said of its nuclear facilities. establishing a verification system is absolutely essential, he said. george: this is better than we were a couple of months ago when we were talking about throwing nuclear weapons around. that would be devastating. but there seems to be a different attitude. we will have to see. you go and test and see the administration has been right to say we will keep our sanctions in place until something happens, not that they agree to something, that they do something. the three american hostages, i think it is getting around to saying let them be free before the meeting takes place. kathleen: you talked about closer ties with the soviets when you are giving advice to pray to -- to president reagan. do you see anything now similar? george: it is a rather different situation. small, pooris a country. and it has some awesome power. we are trying to deal with that. we also have a situation on the korean peninsula where the. people have been divided for all these years, a

but finance minister schultz is priority is a balanced budget not a state of the art but it is fair the social democrat argues that military expenditures have been growing recently. stuff in my yard so beautiful right and let me show you a chart of how defense spending has developed in the last few years if. you can see the huge rises that have occurred. this is a force of defense spending is concerned that things have really turned around get it in that. germany's military expenditures have gone from thirty three billion euros in twenty thirteen to a projected forty two billion for twenty nineteen but that still leaves germany well short of the nato target that members should spend two percent of their g.d.p. on defense and the bonus band says far more money will be required to keep its troops ready for action. israel's prime minister benjamin netanyahu has attacked palestinian president mahmoud abbas for making anti semitic remarks at a meeting of the palestinian national council on monday abbas suggested that the genocide of european jews by the nazis was because of the jews rule and

patrolman schultz passed away two days later due to his wounds. patrolman schultz was only 24 years old and had been on the merryville police force for 13 months. in march of 2016, we lost howard county sheriffs deputy carl coons who was shot and killed while serving arrest and search warrants in ruchaville in connection with a narcotics case. deputy coons was just 26 years old. he had served more than two years with the howard county sheriff's office. in july of 2017, lieutenant aaron allen of the southport police department was shot while responding to a crash involving an overturned vehicle. hours before he was killed -- and there's a picture of this which tears your heart out -- he walked his five-year-old son to the bus for his first day of kindergarten. he was a six-year veteran with the southport police department, had previously been named the officer of the year for saving two hoosiers' lives. he also previously served in the united states air force. tragically, this year we have lost two hoosier police officers in the line of duty. boone

of millions of dollars.sot: howard schultz, starbucks founder// "this is an investment in our people and our community." 175,000 employees divided themselves into self guided groups of 3-5 people went over various scenarios that might elicit a biased reaction. uc berkeley associate dean of diversity and inclusion rodolfo mendoza-denton commends the tactics used in the sessions in response to issues he believes stemmed from vague policies.sot: rodolfo mendoza-denton, assoc. dean diversity & inclusion, uc berkeley// "it makes it feel more like a personal responsibility. i think there is also an emphasis on what single behaviour can yo uchange or if you are goign to behave with customer x or y way would you behave with taht customer in a different way if they lokoed different. so those kinds of encouragements to pause i think are effective."although customers were inconvenienced by the closure some say it was the right thing to do.sot: michelle giang, starbucks customer// "i think it's pretty cool it prepares them for any situation that might come up. so i think they're doing just what

the family of charles schultz will continue to hold a percentage of the firm.t is extremelely popular in japan. sony already has a number of characters under its wings. it's film unit makes the spiderman series. >> thank you very much for that. festival cannes film attracts a lot of celebrities across the world. the film festival boost the local economy. at the24 takes a look economic impact on the city. >> it is a magnet for tourists and celebrities. restaurants, hotels, and businesses thrive during the festival season that brings 200 million euros of economic benefit. her friend are on a mission of finding a dress. -- the luxury stores shopper knows them all. the fitting took place in a multi-branded boutique where prices are more affordable. >> customers prefer buying things that make them happy. they want cheaper outfits. at the height of the season, stock exchange constantly. some shoppers cannot find their hearts desire. pleasing celebrities is this fashion designers job. downs.s with makeup and >> when you get to the festival, you feel a little bit lost.

us and we saw it for what it was, terrible decision in the words of our starbucks founder, howard schultz but too often people take responsibility and do nothing. but not me and not under my watch. as has been reported we are closing 8000 stores next week for racial bias training. we brought in brian stevenson, the president of naacp and heather mcgee and we are going to make a difference. we design exclusive curriculums and we train 175,000 employees and our hope is that this will make a difference beyond our stores. [applause] >> anyone who crosses the threshold of a starbucks cafÉ is a customer. i am proud to say reports of a settlement with the men by starbucks are true as well as the city of philadelphia's new high school program for entrepreneurs influenced by these two young men. there is more goodwill that will come from this incident. that was a tough 30 days. i sat with a lot of sadness and in tough moments and that tough times and major challenge i turned to reading poetry. verse helps. when my angelou says one isn't necessarily born with courage but one is born with potential,

. >> coming up, pilot tammy tammy schultz talks about the moment she knew the plane was in trouble. >>> dead whale in the bay has issuing warning to visitors. >>> sandhya patel, windy and warming days ahead, with a warning. coming up. >>> "jimmy kimmel live." >> thanks. it's all here for the taking tonight. there's a scene in the movie you speak this is the new $4 value menu at denny's. and the fried cheese melt is back, baby. mozzarella sticks inside a grilled cheese sandwich. we're now accepting nominations for the greatest idea ever! the fried cheese melt is back, as part of the $4 value menu. it's "watch what you want on the fastest internet" streaming. melt is back, it's "live sports so you never miss a goal" streaming. it's "dvr shows because you'll never know when you'll need it" streaming. it's streaming from xfinity that makes your life... simple. easy. awesome. get started with xfinity internet for $40 a month for 2 full years when you sign up for tv. plus, get 3x the speed of at&t and directv. click, call or visit a store today. >>> breaking news in emeryville, live look at

paul: i tell you, dan, i still think it's about coffee, explain why howard schultz can't win here?iladelphia which two black men were arrested in using the bathroom, weren't buying anything, said they were there on business, the manager had them arrested, there was a video made of it, it went viral. starbucks accused of being racist. now, one of the things that in this world you cannot be accused of and survive and so starbucks immediately announced as we just suggested in the introduction that they would close all 8,000 of their stores next tuesday afternoon to summit their employees to sensitivity training. i personally think, paul that the starbucks the most sensitive people in the world. i think they already know about trying not to be racist but you can't win, you cannot make progressives happy anymore, we have seen this on campus, we have seen this in corporations that you cannot apiece -- -- appease and that's what they are finding out. paul: what do you do? >> you have an investigation and if you do something wrong, you apologize. i think they are putting employees in a ter

howard schultz says they would close all the doors.ld chinese reeducation camps. i thought ba rest at thats were the most sensitive workers in america. apparently they need anti-bias training. liberalism, moved over into progressive system jumping the shark. you can not satisfy them. you will always be wrong trying to appease progressives. >> were they worried about losing customers? is that what they went to this extreme? >> well that is an excellent question because they are losing customers. starbucks sales are slowing. they need to do something to attract people in the afternoons. i have my doubts that hyper progress isism starbucks is tis playing will attract more customers. i think it's a risky move. brian: this whole training what comes out of it? people there want to create, maybe, go in there to create a scene because starbucks is vulnerable to, to the any type of outrage? >> you know, how did starbucks involve itself at this level in progressive politics? brian: you remember race. they wanted to talk about race, write it on y

all of a sudden the sergeant schultz from mash, i could have forgotten.: i watched the firsthand how dick kree aired the such an event when somebody rang the opening bell. >> when dick took over there were 1,200 listings. he got 1,600 more in 7 years. maria: then there is g.e. long time board nebraska o -- board member of g.e. >> jack built a company that was made to withstand the test of time. maria: what happened? >> the culture first of chawl changed dramatically. there was a evident by the leader to unseat jack. jack was meticulous. he would go quarterly to every major business unit and get a complete review. who is your successor. what are you weak on, what are you strong on. it was unbelievable. and he was relentless. jack also had a great relationship with all this people. maria: when i was at cnbc i loved hearing from jack welch. he would send me a note and say good job on this, i'm glad you did this. that pushes a person ford. >> the key is to motivate people. maria: will g.e. ever come back? >> not like it was and a whole lot smaller than it was

. >> as passengers begin their exit, captain schultz emerges from the cockpit. >> i took a walk through just to have eye contact and speak to them. we wanted to know if they were okay. >> i was so in shock. i didn't realize who she was. i said, man, the guy that landed this thing is really awesome. >> you wanted to go shake the hands of the guys who landed the aircraft. she turned and looked at me and said "i landed this bird." cool, cool lady. >> as a condition of our interview, we agreed not to ask them about the ntsb investigation while it's still pending. ntsb investigators have determined what went wrong, a broken fan blade. >> the fan blade, it separated in two places. >> there are 24 fan blades on that engine used to suck in massive amounts of air to propel the plane forward. cracks invisible to the neighborhood eye had formed in two places on one of those blades and when it broke, debris somehow blew apart the protective housing called the cowelling and a piece of that cowelling crashed into the window. >> it's a really good engine and these fan blades are supposed to last for 6

for years young philip schultz there now they're known as blood diamonds precious stones are legally sold to fund conflicts it's believed that they helped finance the decades long rule of zimbabwe's former president robert mugabe that came from the mines. believed to be the world's biggest diamond deposits working conditions are. reports of exploitation commonplace and since the ouster of mugabe little there has changed . diamonds are a status symbol the epitome of glamour but we uncovered a very different stark reality torture and poverty in the very place where the glittering diamonds are dug out of the ground. security guards tied me up and sat me on the ground then their dogs mauled my leg. we travel to the moran gate fields in zimbabwe one of the largest diamond deposits in the world for years the field served as a power base for the country's rulers for decades that was dictator robert mugabe but in november the military rose up against him forcing him from power. the new president emerson mandagi has promised to bring change what is happening in modern day it's pretty huge bea

i mean howard schultz is publicly embarrassed because what happened in his stores goes against the valueshe himself has exuded and what he has had the company exude. so i give my hat off to starbucks for taking this seriously. the training looks good. it may not be perfect. it is the beginning of a conversation. i think we need to make sure that we hold them accountable to beginning a conversation and not just having a one-off. but what's really interesting to me is that starbucks is trying, right? pepsi had a horrible commercial. what are they doing in the aftermath of that? what, like you said, is waffle house doing? what are all the other companies doing? and so the question becomes to me can we start to get other companies to take advantage of the tools that are being created for this training and to start to use those as well, because i think that if we start to saturate that corporate market with more of an inclusion narrative, then starbucks could really be a leader in a bigger way than we're all realizing. >> you know, jammel, when you're in this age of trump where people are stan

we want you to be more than. >> schultz says they're not trying to become a public bathroom but from the bathroom would be given to anyone who asks regardless of race, sexual orientation gender or ethnic background. customers we talked to said that's the way it should be. >> they think having access to a public bathroom is a human right. >> i've had times when you know i do feel obligated to buy something even if they don't make me i feel obligated to buying. >> business owners in san francisco say they face almost an impossible choice trying to help someone down on their luck or maintain a clean facility or customers. the manager the at zigys says they have to have rules to keep the homeless out of the of the bathroom. >> they go inside, take a shower. do biological needs anywhere in the bathroom. at one point we found even needles on the floor. >> but marketing experts say it's a smart move on starbucks part show egg the company is interested in making things right. in san francisco, eric thomas, abc 7 news. >>> and we reached out to the company to see if they plan anything differe