chairman: board member's sconet? ok, director.ommissioner heinicke: the other thing we have talked about briefly of offline and i wanted to bring to the board's attention is for those of you who ride regularly, there's been some significant service interruptions. recently director ford and deputy director haley and i. i was unable to make it because i was stuck in the tunnel. say that for levity reasons. know director ford and deputy director haley are aware of this issue. it's my understanding we are getting a comprehensive memo reporting on the issues that i know he's on top of 78 and what i suggest again, director nolan, so we can have a public airing of this and let our constituents know what our staff is doing to address this is once that memo has been sent to us so we can explain our remedies. >> second. director heinicke: i'll leave that to you. this is a -- i do think the public should hear about what the problems are and what we're doing to address them because they are very noticeable as i talk to fellow riders. director