>> scott rceman owning a kansas city roofing business is a ro chance customer and believer. >> every touch with a customer is telling that customer who you are and what you are about. and if they come with the same values,beliefs, principles and integrity that we do when they hand that offt' to us a natural flow for the customer. >>? the end it's just chat. but for flanagan and hanson it'n a conversat worth having. >> it's cool to look around and see what we have built and how it's impacting the hundred plus people here but thousands of customers pan that's really satisfying. hanson does like to quote studies that show when chat is used in the right way by thegh types of companies it can drive up to a 40% jump in sales ads generated by the company's website. that is "nightly business report" for tonight. i'll bh.l griff thanks for joining us. sue is back with me on monday. in the meantime have a great weekend. see you then. >> this is "bbc world news america." funding of this presentation is made possible by the freeman foundation, and vler foundation, pursuin solutions for america's