scott shuemake, his brother, chris, and sister-in-law, shanyl, were on the plane. >> scott shuemake:t absurd thing i've ever heard in my life. captain comes on and says, "ladies and gentlemen, we've been informed there's-- there's smoke in the cabin. please start breathing through your shirts." >> chris shuemake: "--your shirts." >> kroft: through your shirt? >> all: yeah. >> kroft: was it hard to breathe? >> shanyl shuemake: you couldn't. >> chris shuemake: the crying flight attendants walking around kind of blindly-- >> scott shuemake: not making eye contact. >> chris shuemake: yeah, not making eye contact, blindly handing out wet cocktail napkins. >> shanyl shuemake: she's just crying. >> chris shuemake: and saying, "breathe through this." >> kroft: the oxygen masks in the cabin didn't deploy, and the passengers say minutes went by before the crew moved to get them off the plane. >> scott shuemake: we're like, "open the damn door. we just need some fresh air. like, it's okay that, you know, there's a problem. you guys can take your time tof, but open the door." >> kroft: so, how l