inspector sean burke here and i have a few notes for you. you will see under new complaints, put in quotes, those are direct quotes. anything in quotes is directly taken from 311 complaint. and you will notice under site inspections, the site inspections subheading that many of these were visited in real time. we have set up inspector forintino in the field with mobile access to the 311 queue and he is able to respond a lot of the complaints in realtime. so it's been really great to have him be able to put eyes and ears on some of the issues that our constituents or the residents or complainants are experiencing and be able to address things like open doors and crowds outside of establishments in realtime, and not play the he said, she said game. he can actually be out there and experience it. a couple of notices of violation were written in response to complaints, both 311 complaints, one for a spin social club which is been verbally warned in the past about doors being opened and outdoor speaker. and one at new establishment, i think that