that was the unbelievably calm, cool, and collected sean granercy, who was in the store when all this happened and helped people escape. incredible stores. not happen has changed here, the police seem to be in the same position that they were, with the same amount of cars on what would otherwise be a very busy street in los angeles, trying to resolve this hostage or this barricade and possibly hostage situation as well, alex. >> thank you, miguel marquez right there on the screen. it's going on 6:30 there in l.a. as miguel noted, a very calm and collected store employee. we've been watching aerial video from the last few hours of people coming out of that side window, down that ladder, to a man who i've been assuming was a police officer but it was that store employee who was helping his fellow staffers get out of that store as the gunman went inside. the big question that we've been trying to answer is how many people are still inside the store with that barricaded gunman. by definition, i was being told a short time ago, that makes them hostages. we don't know where they're hiding.