misconduct curse and what steps need to be taken to ensure that it doesn't happen and finally we have sean levy. he did a serious about the fact in santa clara county they were not providing lawyers at the first appearance in misdemeanor cases. he will tell you about his series of stories that actually changed the practice in santa clara. i want to start with amy and if you can tell us what is "ordinary injustice" and how does it manifest itself? >> ordinary injustice happens in a courtroom where there are smart, committed, hard-working people, professionals. but they are routinely acting in ways that fall short. what it is that people and their positions are supposed to be doing. and they don't even realize that anything is missing or that their behavior has devastating consequences for regular people's lives. so this is really the meaning of ordinary injustice that mistakes become routine and the legal professionals can no longer see their role in them. >> can you give us some examples of what you found in your eight-year saga of studying the court system? >> sure. the best way to perhaps get