or for more let's bring in neil's seebach he's an old printer and digital strategy consultant joins us from hamburg say back retailers are opening their stores again but sales are sluggish to say the least they expect businesses to bounce back. unfortunately i do not think so we will never go back to the free normal because consumers have learned to drastically different behavior they're now relying on the line shopping they have and the payment details they have learnt. to shop from home and i don't think that this is a temporary learning this is a permanent learning that will stay with us. should retailers be using the pandemic as an opportunity to digitalize to move more of their trade online. i think it's either that or insolvency so yes they definitely need to work on it and those that have been devised before i think are in now going to be pressured to do so but unfortunately for a lot of them it is too little too late and they're crisis has now really shown the weakness of the retail or stationery retail only business model what lessons do you think companies can learn from this