when i asked severin campbell about that statistic and why it didn't change, she said yes, the people might be handed a piece of paper for a referral, but the referral may be a waiting period of a few months. to her, it feels like the person is just released without any sort of follow up, which seemed reasonable to me. and i just wanted to get your response to that. this isn't be blaming, this is about figuring out what we need to advocate for. so we know the truth -- the more we know the truth, the more we know how to fix it. to me, that felt like a valid reason for not changing the statistic. >> when someone is kn. >> chair nuru: -- when someone is new to our system, what we do is provide them with a referral to the behavioral health access clinic or btac. they can go in and walk right in or call and speak directly 24-7 to a clinician on the phone or walk in and get an assessment that day, and as was mechanicsed, they'll be asseted for level of care in the system. ousht washt care, whether it's residential or mental or substance abuse. and then, an appointment would being setup for