hiring plans going on right now also for a small number of resources while we are looking at how sfpark and some of that realignment of how we are managing the parking resources the facts and impacts our resources as well. supervisor chu: in the management of pco's, where people are allocated, where have you seen the biggest challenges in your operations? i think one of the things we ever before, at least from the residential component, is people may call in and say i have a blocked driveways or something. but they may not see a pco come out for a while. >> it depends on where the call is coming from. depending on where we dispatch from, we can get there pretty quickly, 10, 15 minutes. but if they are calling from the outer sunset, sometimes it takes us 30, 45 minutes to transport. it depends where they are in the city and the time of the day. we have a small group of about 68 resources that just handle small claims called. it may take them a while to get to where the complaint is coming in. supervisor chu: is it typical to see a dispatch not go up to the sunset until 45 minutes? >> it

campaign and expand the pilot testing of new residential parking management strategies in support of the sfpark pilot project, and to increase the contract not-to- exceed amount by $22,000,000 utilizing a loan from the metropolitan transportation commission for a total not-to- exceed amount of $44,080,000. supervisor chu: thank you very much. >> good morning, supervisors. i am relieved to be before you on this first non-controversial mca contract in a long time. as you know, we have been working very hard at implementing the programs are in august of 2011. also in supporting the program they have given us a $22 million loan to expand the project. what is before you is an amendment to the contract that allows us to spend the loan, providing infrastructure for the project. seeking your approval on the proposed recommendations, i am happy to answer any questions you might have. supervisor chu: thank you very much. >> madam chairman, on the committee -- madam chairman, members of the committee, the first payment repayment of this loan has been made. we recommend that you approve this resolution. su