. >> reporter: "she" is former cosmetics saleswoman shaina azad. the hardball tactics she and some of her colleagues used to sell, sell, sell. do you feel bad about this at all? >> oh, yeah. of course, i do. that's why i left. i don't do sales anymore. i had actually turned into this kind of vicious, malicious saleswoman. and all i wanted to do was sell and get into their wallet. and that was horrible. >> reporter: and just how is that done? shaina agreed to return to the cosmetics counter one more time to show us some tricks of her former trade. we set up a kiosk in a new york mall. decorated it, outfitted it with hidden cameras on top, in a mirror and on a nearby escalator. we repackaged simple drugstore moisturizer to give her fancy product to sell, then sent her to work. >> you look like a stylish mom that loves cosmetics. >> reporter: sales tactic number one -- reel in passersby with flattery. >> you already have beautiful makeup. i just want to show you a few things. >> reporter: the sweet talk continues once they've stopped to chat. shaina s