. >> reporter: his mother, shakerra wiley, called the school and the transportation department. no one answer. ner virus and nervous and i called the police. and they had to find the bus. >> reporter: they said the transportation office could not let the parents know because the substitute driver didn't have a roster with the parents. the superintendent didn't have time for an interview with abc columbia news this evening. the district said the bus broke down just after 3:00 near highway 378 and st. paul church road. a mechanic couldn't fix it. a second bus arrived. around 5:45 a third bus arrived and the parents were taken home. 8:30. the district said the students were never without heat. >> they could have handled it a lot better than they did. i under stuff understand stuff happens but let me know. >> reporter: the district said the superintendent is reviewing >> no contact from the school. no contact from the district office. no contact from the transportation office. >> reporter: monday night's breakdown, she says is a larger problem of an unreliable bus schedule for her s

frank baker admits the district did not do a good job communicating the issue. 3 shakerra wiley: "the only thing that was running through my head is my child is missing, did somebody pick him up or did he get dropped off at the wrong stop because they have a substitute bus driver. i couldn't get nobody so the only thing i could do was just call the police."dr. baker: "they should have been notified. the sub driver did not have the parent list to notify them and that, of course, is being addressed so new steps in place to make sure families will always be notified of any future issues and won't be kept waiting.he says the general assembly now needs to fully fund the state- owned buses so they can be kept in better condition and replaced. 3 3 today is national random act of kindess day and throughout the morning show be bringing you stories of random acts...our first story comes from massachusets..where a woman's generosity.. is inspiring others to do good. she's a single mother, won two hundred dollars on a scratch off ticket.but she herself or her family. here's her story. 3 chat & te