shana brown is joining me live. she's the waffle house waitress with the smile. everyone why you could not get the $1,000 tip? >> well, basically the manager explained to me that substantial amount of tips like that according to waffle house, they have to be withheld and refunded back to the customer in case there's a dispute about it. >> if a customer wants to give you, a waitress, a thousand bucks. can't be credit card. check or cash. this is waffle house statement on their policy. when a guest makes a tip this size, it's our procedure to refund the tip amount and ask the guest to make the tip in cash or check. we follow the procedure in the event the customer decides to dispute the credit card charge. that policy, credit waffle house, they have a policy in place, you didn't know about the policy before so you waited four hours for manager to come in to get that money, right? >> yes, ma'am, i did. >> i can't imagine. this was on mother's day. i can't imagine how disappointed you were. you have three children to raise. you're a single mom with two jobs, right? >

when i asked her that shana do you love him why would she leave him and she laughed no. our love ended after the wedding. you know one time she said to me mom i have concussion because i fell down and i asked where did you fall down i slipped and fell and i said did you really fall yes i fell on bloody marys faced. she never complained to me about well at first i felt male solidarity with him i'm a man he's a man i thought doesn't have issues with his wife his character is different than my will so i more or less took his side and then he basic problem i went to him and asked why what's wrong with you. and i know that if i swear to somebody until i die and that's what he said i swear i won't lay a finger on her ever again and she never told me about anything like this again. i should pack and leave but something keeps me here yeah i'm probably scared to change my life but i can't tolerate debuts because it can cripple me decides i have nowhere to go to parents but this is now forever. and she was also worried that people would judge her lie how could she divorced him peo

tyra shana [speaker not understood]. i'm also joined by sarah jones and the senior environmental planner also with the planning department. i will provide a brief overview of the actions that have occurred to date with respect to the 2004 and 2009 housing element environmental impact report or e-i-r. following this overview, i will discuss the appeal specifically and why we strongly believe that the board should uphold its recertification of the e-i-r. the 2004 and 2009 housing element was originally adopted and e-i-r certified in 2011. subsequently a coalition of neighborhood groups, primarily from the western portion of the city, challenged the e-i-r in the san francisco superior court. in the outcome of those proceedings the court found the 2011 e-i-r was prepared consistent with the california environmental quality act or c-e-q-a and was fully adequate with respect to analysis of the proposed project as well as the type and range of alternatives presented. however, the court directed the planning department to provid

begins at a waffle house in north carolina on mother's day about 3:00 in the morning when a waitress, shanaabout to have on her life. >> i came back and i let him know, you know, i'm a single parent, you know, i go to school online. i have three children. and i'm just thankfully trying to make it out here like everyone else. he said i'm going to bless you tonight. and i didn't think nothing of it. >> that patron left shaina $1,000 tip on his bill. $1,000. but this is where the punishment part of the good deed comes in. waffle house denied the tip to ms. brown. because of a totally understandable policy to protect the company. it doesn't accept large tips on credit cards. so what happened next? >> you get your check? >> yep. >> for $1,000. >> he did. he did. i was so happy. he's like a hero to me. i thank him for that. >> we all thank him for that. and we thank him for reminding us that good deeds really do have happy endings. [ male announcer ] momentum has a way of quietly exploding onto the scene. ♪ the new ram 1500 ecodiesel. with 28 highway miles per gallon, 420 pound-feet of torque. ♪