it was the first thing he did, first order of business, hugs and shandshakes, he said.e declared his task to be ensuring the safety and the health of citizens. he said that the people of ferguson must have their voice and they must have their right to gather maintained. so no question on anyone's mind that he was there solely as part of the people. how is his message changed? >> it's a night and day difference. the calm now. there was so much tension and frustration prior to this and right now, i mean it's -- there really aren't words for it. it's just completely different. there is a whole another love in the air. he should have been here three days before, quite honestly. >> it doesn't seem like he did much other than show up and say, i hear you and we are going to keep you safe is it that simple? i don't know what reason that didn't happen before. as i was down there at quick trip, as you call it ground zero, i saw him walking through the crowds listening to what some said. outraged. he allowed them to express their outrage and was not threatened by it. he did not ca