. >> that survivor is sharmayne jenkins, now a certified life coach and positive-psychology practitioner, and she is joining us today to talk to us about this very important issue. why was it so important, do you think, that you be involved in training these officers? what were you able to sort of enlighten them about that perhaps they hadn't given much thought to before? >> i think that, a lot of times, when the police answer these calls, they look at these people without any empathy. they don't understand the story. they don't understand why people even end up in these situations or why they continue to exist in them, and so their approach oftentimes is pretty callous and oftentimes removed from the has allowed these people to put themselves or remain in these situations, and so what i wanted to offer them was a look into what it's like to have to endure those kinds of situations, as well as what i know about -- from a personal standpoint and professionally, what i know about why people stay in those kind of situations. >> now, let me ask you first, how do officers respond to the infor