my name is sharon hefsky and i have lived in the marina for 36 year, i am in support of my neighborhood small pet stores whose expert and personalized service i have enjoyed and which i find invaluable, and so i'm here to see that they are afforded protection. thank you. >> thank you. >> good afternoon, commissioner, michael william s, 40 year resident, i have a fair amount of experience now in doing assessments on things like the relationships of formula retail use. two small business in close proximity, i just finished 400 hours on lombard street and i conducted 234 discussions with business and property owners and as some of you know, i do that very well, it takes me a long time. along with that, i did 13 hours of traffic studies on lombard and i found 2600 cars per hour plus going by every hour and i went down to chest nut or to webster and buchanan and the other side streets out there all the way to divisadero and see how many cars went in there and turned left on chest nut, none, 2%, 3% maybe maximum. now, back in june of last year, in june, 2012, i set out on my own without compe