. >> sharon hillard talked publicly joined by the software maker. the software was ready for a launch, but they knew that certain flag counts would cause problems. >> we've completely underestimated our ability to clear those flags quickly. >> now the main issue is with the the upgrade that has been solves. but they would disagree. >> now that they have switched to the system, it is chaos. >> reporter: for millions of unemployed people, trying to find their many. many of the calls went unanswered. millions of dollars in overtime have been rapped up to solve the problem. the cost is yet unknown and so far no one is at fault. ken pritchett, channel 2 news. >>> the bay area city is fighting crimes, but outmanned and outgunned. 2 investigates what it will take to get more officers out on the streets. >> you can't do more with less. >>> then a historic bay area building engulfed in flames. >> the positive new information discovered when the fire was finally out. >>> a beautiful day today, but you'll feel a difference tomorrow. the temperature drop i'm tr