. >> my mother works here, sharry. >> hi, sharry.'m marcus. >> i'm so happy to meet you. >> nice to meet you. how much money has she borrowed from you? >> oh, i took a-- >> she took a second out on her house, and the total was about 100,000. >> well, i don't know. i owed 125,000 on my home, and now i owe 250-something. >> so that's more than 100. >> and then she owes me 10,000 from my personal account. >> the most alarming thing that's happened to me early on in this discovery is learning that the debt that's on sharla's books is actually from her mother. her mother went out and took a mortgage on her house to keep this business open. they make banks for that. don't borrow money from your mother, 'cause if your business fails, your mother loses her house. how do you sleep with that? so let's say that we check the box, sharla--people, process, product. your product's fantastic. but you got to have at least two of the three to survive. >> okay. >> so tell me about your people and your process. >> my people are amazing. they work very h