i'm shawn lovering and i have responsibilities for the services account at blue shield of california.i'm here to provide you an update on the infertility processes that were presented on in june. so as we talked about back in june, through our research we discovered we had several operational gaps around benefit interpretation and the authorization process. effective 11-1-2020, we streamlined the process. we removed the authorization and requirement of a diagnosis of infertility. we felt this would greatly improve access to services, remove administrative barriers for members and physicians, and allow members to access services according to their cycle and timeline, not ours. so by removing all these barriers, members will enjoy a much more streamlined process and not having to have the headaches of prior authorization and getting their services in the given time that the authorization is effective, and be able to have a much more streamlined process. we also engaged our provider partners to ensure accurate benefit interpretation and compliance. we've ensured that the benefits and ser