store manager shawna rhea is out on a delivery when she receives an urgent call. >> a car had come intod hit brittany. >> all i can remember seeing a big old front of the truck and just glass coming at me. >> i didn't know brittany's condition. so i got here just as quick as i could. >> when shawna arrives, she sees the parking slot a disaster zone and a hole where the front of her store used to be. >> it was chaos. the ambulance people were still with her. they still had her behind the counter. when i got here, she didn't come out from behind the counter for probably about 15 or 20 minutes. >> my leg, it was just, it was huge and it was twisted, and i couldn't bend it. >> they stabilized her and her neck and everything because they didn't know the extent of her injury. >> as awful as it is to get the call for shawna rhea, it's nothing compared to the call brittany's mother, shaun beach, has to endure. >> i was at home and they called me and told me that there had been an accident here and they were getting her out and not to worry, that they were getting her out. and i lost it. i prett