and i said, ma'am, my name is chris shepler, i'm the president, what can i do for you. and she goes nothing, i just expect more from you. >> it is the first time only two ferry companies were serving macina island, a third company had been sold. still chris shepler and his sister and brother billy thought they were ready for the influx of passengers riding the family's boats. they were wrong. >> it exploded. it was just crazy, the whole time you were going full tilt every day last summer. >> the three siblings who run the company with their ceo father bill saw the trouble almost immediately. with the season already in full swing, there wasn't enough time to tackle all of the problems they suddenly faced. >> it was quite evident that the end of june and the beginning of july is like, oh, we have our hands full. we kind of dealt with the growth on a day by day basis. when you think that it's over or it is easing up, it is not the case. it basically downshifts and keeps on going. >> the number of visitors jumped 23%. only adding to the turmoil. >> i think we talked about i