. >> reporter: the scandal brought the resignation of erik shinseki shinseki, who was the hot seat in may. >> any allegation, any adverse incident like this makes me--makes me mad as hell. >> reporter: now a former proctor & gamble ceo robert mcdonald is the newly appointed secretary of veteran's affairs. this week he announced major changes are coming to the agency, and delved deeper in his plan in april's memorial. >> we set three goals for ourselves as we began to move forward. the first was rebuilding trust with veterans and stake holders. second, improving service delivery, focusing on veteran outcomes, third, setting v.a. on a course for long-term excellence and reform. >> mcdonald is promising better training, more accountability and a structural overall including disciplinary actions that are meant to make the v.a. more customer oriented for veterans and their families. >> we'll outline functions, simplifying operations, improving processes. increasing productivity, and effectively i a implementing the veteran's access choice and accountability act. >> the president is seeking

we appreciate and honor the service of secretary shinseki but the american legion did not feel the secretary shinsekiave veterans what they needed under his leadership and it was time for a change. we stand behind that. host: eureka, california, william is next, democratic caller -- caller: good morning, i am 71 years old from a lifetime american legion veteran. lifetime means you pay a considerable amount of money to be a member for life in the new pay note news thereafter. -- no dues thereafter. i feel so sad that there is no voice for the homeless veteran. there is absolutely nothing done to try to get these people back into the system. they have mental issues like suicide and what have you. we see when we drive our car is the cardboard sign -- i am a homeless american veteran -- and no one talks about him or her. thank you very much. i will wait for your reply off the line. guest: thank you for your service and thank you very much for your membership. the american legion cares about the homeless veteran. on a national level, we have our homeless veteran program through our veteran employment and

we appreciate and honor the service of secretary shinseki but the american legion did not feel the secretary shinsekirans what they needed under his leadership and it was time for a change. we stand behind that. host: eureka, california, william is next, democratic caller -- caller: good morning, i am 71 years old from a lifetime american legion veteran. you pay aeans considerable amount of money to be a member for life in the new pay note news thereafter. -- no dues thereafter. i feel so sad that there is no voice for the homeless veteran. there is absolutely nothing done to try to get these people back into the system. they have mental issues like suicide and what have you. we see when we drive our car is the cardboard sign -- i am a homeless american veteran -- and no one talks about him or her. thank you very much. i will wait for your reply off the line. guest: thank you for your service and thank you very much for your membership. the american legion cares about the homeless veteran. on a national level, we have our homeless veteran program through our veteran employment and education division.

we appreciate and honor the service of secretary shinseki but the american legion did not feel the secretary shinseki change. we stand behind that. host: eureka, california, william is next, democratic caller -- caller: good morning, i am 71 years old from a lifetime american legion veteran. you pay aeans considerable amount of money to be a member for life in the new pay note news thereafter. -- no dues thereafter. i feel so sad that there is no voice for the homeless veteran. there is absolutely nothing done to try to get these people back into the system. they have mental issues like suicide and what have you. we see when we drive our car is the cardboard sign -- i am a homeless american veteran -- and no one talks about him or her. thank you very much. i will wait for your reply off the line. guest: thank you for your service and thank you very much for your membership. the american legion cares about the homeless veteran. on a national level, we have our homeless veteran program through our veteran employment and education division. we have programs for homeless veterans. the american legion on