. >> reporter: charles shriver is a businessman. >> i was in a warehousing business. i was in the software business. >> reporter: he always stays on top of his bank accounts making payments online. couldn't be easier. no stamps, no banks, nothing. >> in september he made an early payment to his pnc home equity line. but when the statement came, they withdrew the money owed and ignored his early payment. >> it doesn't make sense. >> pnc told him the hiccup happened because of the day he made the payment. >> they claimed i had made the payment because i made it on the same day of the statement. >> reporter: for weeks he tried to resolve the problem. >> i spoke to four different people in the resolution department. no use. >> reporter: then he called nbc 10 responds. >> i've watched nbc 10 responds and watched the reports. it's great. >> reporter: we reached out to pnc and they told us it would contact shriver. that same day, he got a call from pnc, looking to resolve his problem. >> it was incredible. >> reporter: shriver said after we got involved, pnc returned the 442

bobby shriver, worked with coca-cola to get those trucks for drugs in rural africa. refrigeration is the key to it. i'll tell you something else. i was in a meeting in coke and i put a can of coke on the table. in atlanta. that can, we can put it on the cover of "time" magazine. it's going to change the world but you're going to get into some trouble to do what we're going to ask you but it will be the most incredible riot of interest in your, you haven't seen for 20 years. what is it, just a can, a regular can. pick it up. he picked it up and said i'm sorry i'm not following you.

pleased tore mark shriver back at this table. welcome. >> thank you. >> rose: tell me why you decided to do this and we'll talk about how you did it including going to argentina and trying to talk to the pope. >> born and raised a catholic. i have huge admiration for priests and nuns all across the country. the work we do, there is always a nun or priest in the community. what was happening with the curia, the issues around the vatican bank, sexual abuse scandals, comments about islam and women, all those things didn't mesh with the things i knew the catholic church stood for and the men and women i had admiration for. so when pope francis asked the folks to bless him before he blessed hem. the ext week when he paid his hotel bill, when he got on his knees and washed and kissed the feet of the juvenile delinquents including a muslim girl, and i have been in those places and i would never have the guts to get on my knees and kiss and wash their feet. so i wanted to know about him. he was the first jesuit pope ever. they've taken a

he'll continue to try to do that. >> mark shriver, this is extraordinary.hank you very much for sharing with us. >> thank you for having me. >> of course "pilgrimage, my search for the real pope francis." we'll be right back. are you on medicare? do you have the coverage you need? open enrollment ends december 7th. don't put it off 'til later. now's the time to get on a path that could be right for you... with unitedhealthcare medicare solutions. call today to learn about the kinds of coverage we offer, including aarp medicarecomplete plans insured through unitedhealthcare. these medicare advantage plans can combine parts a and b, your hospital and doctor coverage... with part d prescription drug coverage, and extra benefits... all in one complete plan... for a low monthly premium, or in some areas no plan premium at all. unitedhealthcare doesn't stop there. you'll have $0 copays for preventive services... like an annual physical and most immunizations. you can also get routine vision and hearing coverage and a fitness membership. for prescriptions, you'll

i'm actually emceeing the event along with steve shriver. make sure to join us on fox28 news at nine where i'll give you an inside look at the show! a cedar rapids woman walked the runway at the 2016 victoria's secret fashion show yesterday.18-year-old alanna arrington walked in the paris fashion show.also featured -- bruno mars.you can catch the full show on monday -- right here on cbs 2 at nine. a very cold day out today in the corridor.... chief meteorologist terry cbs 2 this morning - this holiday season - tech is modernizing some toy classics. we'll show you some of the top tech gifts this year - so you can check off the wish list. severe weather slammed the is carolinas overnight. it's the latest in a series of >>> severe weather slammed the carolinas and the latest in a ripping through the south. heavy winds snapped power lines and closed roads. more than a dozen confirmed tornadoes hit louisiana, mississippi and tennessee and alabama in just over a day. five people are dead and dozens more hurt. a tornado watch remains in effect acro

and shriver is a catholic? >> yeah, shriver is a catholic.he work we do, there is always a none or a priest in those communities. around the vatican scandals,al abuse comments about islam and women, all those things did not mesh with my understanding of the catholic church and the men and women i had admiration for. pope francis asked the folks to bless him before he blessed him. a couple of weeks later, he got on his knees and kiss the feet of those children. toould never have the guts do that today, so i wanted to figure out who this guy was. the first jesuit pope ever appear the jesuits take a note that if another jesuit is aspiring to higher office, they are supposed to reporting. charlie: because ambition is a bad thing? >> the person who created that order believed in that humility. he did not want his followers angling for promotion. andlleague down there argentina told me that he had been offered the bishops job twice and turned it down both times and accepted it on the third time. how did the first jesuit he come pope? how did he hav

blanca-outro --tambien....otras personalidades y figuras publicas como maria shriver, mc hammer, miembros los raiders, la organizacion de los warriors y 49'ers entre otros se han unido a las condolencias tras el mortal incendio. cesar/ots --standin rock est realizando una vigilia interreligiosa en honor a las vctimas del incendio en oakland take vo --desde ayer y hasta que termine este lunes en la interseccn de las calles ''hearst'' y cuarta en berkeley... --un grupo interreligioso de clrigos del rea de la baha y lderes laicos de standing rock invita a una vigilia de oracin por aquellos que perdieron la vida este viernes... blanca/ots --detienen a un joven de 24, acusado de la muerte de una niÑa de 2 aÑos... take vo --los hechos ocurrieron el pasado 27 de noviembre, cuando oficiales de polica respondieron a una emergencia con la menor... que muri posterioremente en un hospial de east palo alto.... --las investigaciones llevaron a dar con el joven de 24 aÑos, novio de la madre de la niÑa, que ahora est detenido en la crcel de condado de san mateo con cargos por asesinato... take vo / cesar

mark shriver, to discuss mark's new book "pilgrimage, my search for the real pope francis." >> i knowa devout catholic. >> yes. >> you spent years working on this book, going to argentina, trying to ascertain who pope francis really is. i wouldast you in a few words, two or three words, describe pope francis. what is he, who is he? >> you want me to describe the pope in two or three words? >> yeah, you know. >> i'll give you one. one is humble. >> that's the one i was going to give you. >> the other is merciful, the hallmark of his papacy, the hallmark when he was cardinal and bishop and through his life, and different from being nice to somebody or writing a bigger check to your favorite nonprofit. he wants you to dig in and have a relationship of intimacy with your neighbors and with god, and that changes the essence of who you are if you get that level of intimacy and mercy. >> in your search for pope francis, going to argentina, talking to people who have know him for years when he was basically a parish priest, the head of the catholic church in argentina for a while, but what di

mark shriver wrote a new book called "pilgrimage, my search for the real pope francis." see you again. >> thank you for having me. >> why a book about the pope, and why now? >> there are so many interesting questions about him, right? i mean, you just said he was an unusual rise to power. here's a guy who became head of at 36, and a little over a decade later was exiled. had a great interior crisis. a guy who is the first jesuit ever elected pope, and jesuits make a commitment to never rise to higher office. how did he become bishop, cardinal, and then pope? it's an amazing story. they're supposed to rat each other out, as one jesuit told me. if you want to have a better job, you are supposed to report that guy. i dug in, talked to people. not the big shots. not cardinals and government and some of miss his detractors. >> what thing surprised you most about this pope? >> that's a good one. there are so many amazing stories. you know, people like the trash collector who was invited to sit in the front section of the papal mass when he was made pope. i think the thing that

as karen shriver reports, trump is calling that a lie. karen: the controversy and debate over russian hacking is not dying down. over the weekend on twitter and fox news, president-elect donald trump slamming a washington post report that russia interfered in the u.s. election to give him an advantage. mr. trump: i think it is ridiculous, just another excuse. i don't believe it. believedump has never the russian government was behind the hacking. this is by 17 known u.s. intelligence agencies claiming that russia directed the hacking. a spokesman from the kremlin today said the allegation "has nothing to do with reality." trump blamed politics. mr. trump: the democrats are putting it out because they suffered one of the greatest defeats in politics in the history of this country. it would because conspiracy theory if it were the other way around. that is donald trump's tweet. only information act from the democrats would be made public. a bipartisan group of lawmakers is now calling for an investigation, saying reports of russian interfer

among them secretary of defense and stanford professor and maria shriver who founded the california hall of fame and harrison ford and george decay. he talked about his grandparents em -- imigrating to sacramento. >> they farmed an area known as floren. my roots go down in this soil. >> dan: the california museum hosts the hall of fame and artifacts from the honorees. >> now your accu w forecast with -- accu-weather forecast with sandhya patel. >> sandhya: in the 40s and 50s tonight. tomorrow you will need the heavy coats and the wool coats and scarfs. we aring looing at midto upper -- we are looking at midto upper 30s. i think the cloud cover will hang around a little longer and that will keep you insulated. not as cold as this morning, but still chilly. if you are driving this will be patchy fog so low visibility. be careful. light chop if you are doing a ferry ride. if you are walking to work or taking the kids to school it will be chilly. make sure they have a jacket or sweater. cloud cover is lingering your most of you. speaking of the cloud cover we had the spotty showers today. it

. >> and another inductee, maria shriver launched the hall of fame back in 2006. others name to the hall this year include office -- author isabel i ended -- and the late baseball star tony when . >>> you ready to snag your tickets to hamilton. >> [ video playback ] >> tickets to the san francisco production of hamilton and the american musical go on sale on monday, but only to american express cardholders, the rest of you have to wait until december 12. tickets start at $100 each. >> very exciting it is coming here -- excited it is coming here. >>> we have talks about free tickets to the warrior games and other events. more on what the tickets are being used for and why and ethics form is investigating. >>> good morning right now traffic is moving along quite well if you are driving north and southbound 101 approaching 80 split. >>> all quiet for the next few days although the wind will pick up . we have wonderful conditions up in the sierra for this time of year. by december 1 this is good. ♪ [vo] is it a force of nature? or a sales event? the season of audi sal

among them secretary of defense and stanford professor and maria shriver who founded the california hall of fame and harrison ford and george decay. he talked about his grandparents em -- imigrating to sacramento. >> they farmed an area known as floren. my roots go down in this soil. >> dan: the california museum hosts the hall of fame and artifacts from the honorees. >> now your accu w forecast with -- accu-weather forecast with sandhya patel. >> sandhya: in the 40s and 50s tonight. tomorrow you will need the heavy coats and the wool coats and scarfs. we aring looing at midto upper -- we are looking at midto upper 30s. i think the cloud cover will hang around a little longer and that will keep you insulated. not as cold as this morning, but still chilly. if you are driving this will be patchy fog so low visibility. be careful. light chop if you are doing a ferry ride. if you are walking to work or taking the kids to school it will be chilly. make sure they have a jacket or sweater. cloud cover is lingering your most of you. speaking of the cloud cover we had the spotty showers today. it

. >> harrison ford, george takei and maria shriver. the ceremony was held at the california museum in sacramento to honor those who embody california's innovative spirit and have made a mark on history. >> the most talked about in sports is the least talked about by the courts. >> and can stanford take the ,,, >>> the nissan sports report coming up next on kpix5. >> stanford hosted the no. 12 team in the country tonight, but it wasn't a college basketball blueblood visiting naples. it was the st. mary's gaels. st. mary's trailed by 4 at the half but started the 2nd half on a 12-0 run. gaels have an eight point lead. st. mary's had an 11 point lead. gaels pull away 6-0. >>> cals free season all american scored a career high 25 tonight versus louisiana tech. bears were pushed to the limit in overtime trailing the bulldogs of grant mullen gave cal a two-point lead. bears hang on 68-59 for their 24th straight twin at home. >>> the sharks in l.a. taking on the kings, 1st period san jose leading 2-0 already. ryan carpenter scores his first c

. >> harrison ford, george takei and maria shriver.t the california museum in sacramento to honor those who embody california's innovative spirit and have made a mark on history. >> the most talked about in sports is the least talked about by the courts. >> and can stanford take the first loss of the season? tip-off next. ,,,, lepe's foods is a locally owned family company, here in santa rosa. as a small business, we're always looking to save money, and pg&e was able to help us. i help the small businesses save money and energy. it feels great. we looked at their lighting, their refrigeration system, and with just those two small measures, they were able to save a good amount of money. i was shocked. i couldn't believe that i could save $1,500 a month. with the savings that we get from pg&e, we're able to pass it on to our customers. it's pretty awesome. learn how your business can save at pge.com/businessenergycheckup. together, we're building a better california. >>> the nissan sports report coming up next on kpix5. >> stanford hoste

this is robin shriver of redwood city, california. the she's a big warriors fan who has been seen, busting out moves in the stand all season. she became so popular she was asked to do a routine with the cheer leaders in her patented holiday a tire. not going to lie, those are some solid mom moves right there. >> would i give her a high school. >> look at the enthusiasm. >> not bad. >> you know is what funny, everybody has mock her. she's just a dancing mom but she has her rhythm, she's on beat. >> i love that. >> that is not that bad. >> you have rhythm and your own beat. >> only people that wok mock her are people that can't dance. >>> we all know you can dance. >> yes. >> i got the moves. >> yes. >> like jagr. >> yes. >> are you getting anxious about finishing your holiday shopping, coming up next hour how signing all those gifts is being compared to running a marathon. >>> okay, i don't know about that. >>> also ahead a holiday headache your amazon package may not make tonight time for christmas. the find out is what behind the las

they include harrison ford, "star trek's" george takei, and former first lady of california maria shriverthe ceremony to honor those who embody california's innovative spirit and have made a mark on history was held last night at the california museum in sacramento. >>> 4:50 on this thursday morning. still ahead, how one california college helping students relieve stress. >> and what's cool about your school? email your nomination to us at coolschools@kpix.com. we may come and featu re your school on the show. ,, >>> wow! how did that happen? it's the first day of december 2016. good morning, everybody! rise and shine! 4:53. these are the temperatures we will be expecting today. you know what? pretty spot on. it is going to be a seasonal december day with the full sunshine 50s at the seashore, 57 degrees in los altos backing through the palo alto area into east palo alto. good morning to you, across the santa clara valley in the high 50s swinging across the eastern portion of our bay area. highs today into the 50s and low 60s on this brisk autumn day. 57 degrees in sausalito bested by san

among them george tack ie and harrison ford, william perry, baseball grate tony gwynn and marie aif shriver that's quite a group. >> yeah. >> on to sports. >> larry is here. >> derek carr might have been a california hall of famer. who knows? derek car's finger was so mangled it's amazing he came mangled it's amazing he came back to play. from now until the end of the year, shopping at small businesses could be even more rewarding. because, when you shop small with your eligible american express card, you could get two times the rewards. so support the businesses that make your town a community. the people who make your community, home those insiders, with the inside knowledge, those friends with a welcome smile. and you could get twice the rewards. learn more and enroll online today at americanexpress.com get out... get together and shop small. . >>> well, a lot of people are wondering about derek carr's finger after suffering the double dislocation of his pinky on sunday. we're going to continue to wonder because he doesn't want to talk about it. he suffered the injury against the panther

. >> hands down number one warriors dancing mom robin shriver.e her a sensation and they was with the warriors cheer leereders she looks like a mom, sweater, turtleneck. >> she's got the moves. >> sinkization is amazing. >> she's playing to the camera there. there you go. the sweater sells it though. ♪ >> it really does. >> what do you think the kids' reaction is. >> embarrassment and lots of hiding under the bed. >> uh-huh. >> this is fantastic any way i love the fact she's getting air time doing that yeah. >> that's great. >> we were watching football earlier obviously steelers won tonight and last second play antonio brown towards end of game. >> could be bonus or selection. >> that means ravens are out. >> ravens are out. >> tucker barnes is not happy. >> you can see him tomorrow 6 a.m. he still will not be happy. >> coming up next prenups growing in popularity. it's not money they're worried about protecting they'll tell what you it is when we come back stronger is rebuilding a newborn's heart... and restoring a f