simon gompertz reports.ms upgrade which left tsb on its knees started six weeks ago, yet customers like photographer paul clark say they're still suffering. the effect has been enormous, a huge amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, seven—zero times, the normal level of attacks we would see... he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there and see their savings

here's our personal finance correspondent, simon gompertz.ince tsb customers found they could not get into their accounts. now the service is working better, but it is still u nsta ble is working better, but it is still unstable and 40% of the time people can't get help on the phone. the pressure is piling up on the chief executive, who took the ill—fated decision in able to move millions of customers accounts to a new system and is directly criticise now by the financial regulator. in a letter to the treasury select committee, it was said that he gave mps and optimistic view of services which was too optimistic. to customers the bank was not open and transparent. the vast majority could not use their online accounts, only half good. not all of them have received refunds from tsb as quickly as they are supposed to. today, tsb‘s directors will face intense questioning on the failures. the bank says it is focused on restoring operations to the level customers expect and making sure they are not left out of pocket. simon gompertz, bbc news. more

simon gompertz reports.hich left tsb on its knees started six weeks ago, yet customers like photographer paul clark say they're still suffering. the effect has been enormous, a huge amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, seven—zero times, the normal level of attacks we would see... he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there, and see their savings being take

simon gompertz, bbc news.democrats and talking about the country's security. but the president is struggling to contain a growing political storm. there have been widespread demonstrations across american cities against mr trump's planned tightening of the law protesting at what they see as a policy, which lacks compassion. earlier today mexico's foreign minister has condemned the measures as "cruel and inhumane". president trump had this to say in the last hour... these are crippling loopholes that caused family separation which we don't want. as a result of these loopholes roughly half a million illegal immigrant family units and minors from central america have been released into the united states since 2014 at unbelievably great taxpayer expense. nobody knows how much we are paying for this monstrosity that has been created over the years. legislation that nobody has any idea what they are doing, they do not even know what it means. and you have to see this, it isa mile means. and you have to see this, it

simon gompertz, bbc news. our top story this evening.stage a mass walk—out during prime minister's questions. it is ina it is in a row over brexit. coming up, iwill it is in a row over brexit. coming up, i will be in moscow where the excitement is building on the eve of the russia 2018 world cup. coming up on sportsday on bbc news... england try to put their shock loss to scotland behind them, as they dismiss australia forjust 214 in theirfirst one day international. tomorrow marks the first anniversary of the grenfell tower fire which claimed the lives of 72 people. it was the deadliest domestic blaze since the second world war. twelve months on, dozens of survivors of still living of survivors are still living in emergency accommodation, like hotels and b&bs. matthew price has spent the day with one such family — the rasouls — a mother and father, two young children, and their disabled grandfather. a year to the day after the fire, and little zara is still waking in a hotel bed. her brother and she have spent 12 months of their young l

simon gompertz, bbc news.fresh volcanic eruptions in guatemala, prompting a new wave of evacuations of people living on the slopes below. nearly 200 people are now believed to be missing, after the fuego volcano erupted on sunday, killing at least 75 people. attempts to recover bodies are being hampered by thick layers of ash. will grant sent us this report from the village of el rodeo at the foot of the fuego volcano. it is a scene they know all too well in this part of guatemala. fuego spewing smoke and ash, desperate families running for their lives. just days after the massive volcanic eruption destroyed entire villages, the volcano began to smoke again and the emergency services decided to evacuate. following the huge pyroclastic lava flows, the ground beneath them is still dangerously hot and too precarious to keep searching for survivors. in the end they ordered everyone but essential personnel off the mountain. the tiny community of el rodeo, high on the mountain slope, will never be the same. some los

simon gompertz reports.eft tsb on its knees started six weeks ago, yet customers like photographer paul clark say they're still suffering. the effect has been enormous, a huge amount of mental stress, night and day. not only was paul shut out of his account, it was then raided by fraudsters, exploiting the confusion, who took more than £10,000. then three days hanging on the phone, getting tsb to pay the money back. i have no confidence in their ability either to answer phones or to get my account back into a secure position, so i've had to make the very difficult choice to move to another bank. in charge, amidst customers leaving and the fraud attacks, paul pester, the chief executive. the volume of attacks went to approximately 70 times, seven—zero times, the normal level of attacks we would see... he told mps he had set up a fraud line for customers after tsb was overwhelmed by an unprecedented attack of organised crime. we're not willing to have customers sit there and see their savings being taken from

simon gompertz, thank you.redicted to soar into the weekend. in scotland, people are enjoying some of the hottest weather there for decades. james shaw reports. day two of this intense heat wave in scotland. in the parks are, glaswegians are starting to get used to temperatures higher than some of their favourite mediterranean resorts. yesterday the high was more than 30 degrees. today, it could be up than 30 degrees. today, it could be up to 31 or 32. getting very close toa up to 31 or 32. getting very close to a record. for a city which has a reputation as one of the wettest in britain, this baking hot weather does come as a bit of a revelation. but just because people does come as a bit of a revelation. butjust because people in glasgow aren't used to hot weather doesn't mean they don't know how to enjoy it. its great stuff. coming back from years ago, it spin a long time coming! i've been here 23 years and this is really the first time i've seena this is really the first time i've seen a decent one. this is

simon gompertz, bbc news. time now for all the sports news in sport today. centre. coming up on this programme: 10—time winner rafael nadal must come from a set down to reach the french open semifinals after rain curtailed the action on wednesday but one big name is definitely heading home — maria sharapova's thrashed by former champion garbine muguruza. and west indies bounce back to finish strongly on the opening day of their first test against sri lanka in port of spain. hello, and welcome to the programme, where we start with tennis news from the french open. the world's elite players are gradually being wittled down to the final few and we now know the semi—finalists in the women's draw, after victories on wednesday for simona halep and garbine mugaruza. but we'll have to wait for the men's line—up, as heavy rain brought about an early end to the day as austin halewood reports.

simon gompertz, bbc news.ive party has been accused of ignoring islamophobia within the organisation by the chair of it's own muslim forum. mohammed amin said the party was perceived as being "anti—muslim" and had prioritised electoral concerns rather than taking "decisive action". ben wright is in westminster this morning: what more do you tell us on how significant? it is significant and gives a sense of a growing concern within the party about howard ‘s leadership is dealing with the issue of islamic phobia. mohammed amin has been a party member for 35 years and says he doesn't want to rock the boat but feels he has to speak out because he doesn't think concerns that he has put forward have been listened to is should fish in the. the conservative muslim forum, to represent it was them is within the conservative party. mr amin said there had been more than a few isolated incidents in people don't ta ke isolated incidents in people don't take them seriously enough and many think it is a problem that needs to

simon gompertz, bbc news.s presenter sally bundock is here. give us some more detail on what the sca is really concerned about. give us some more detail on what the sca is really concerned aboutm quite an unusual move on the part of andrew bailey, who is in charge of the financial conduct authority. what he's saying is we would normally tackle this kind of thing not in the public eye, but he is coming out in public to say, given the high level of public interest in this story with regards to tsb and the number of people impacted by the problem, we want to make it clear that we will go as far as we possibly can in terms of investigating exactly what went wrong. simon was saying in his report there that one of the criticisms levelled at the boss of tsb is that when he was first grilled by politicians, and all of us grilled by politicians, and all of us in the media as well, he wasn't making it really clear how bad the situation was. he was actually being too optimistic and giving those customers, 5 million tsb c

simon gompertz, bbc news. tyrone in 1988. sinn fein activist aidan mcanespie was 23 when he was shot dead just after he walked through a checkpoint near aughnacloy which was manned by the grenadier guards. the northern ireland public prosecution service has said a man is to be charged with manslaughter by gross negligence. the petrochemical company, ineos, has lost a court case seeking to overturn the scottish government's moratorium on fracking. the company had argued that the scottish government acted beyond its powers in seeking to ban fracking in scotland. butjudges at the court of session in edinburgh ruled that no actual ban was in place so ministers had not acted illegally. a new battery—powered plane has taken to the skies over norway — as part of the nation's bid to tackle climate change and air pollution. the country is planning to run all its transport systems on electricity. our environment analyst roger harabin has been to norway to find out more. flying, the worst thing you are likely to do for t

simon gompertz, bbc news.le out walking. he was spotted by rescue teams 24 hours after his disappearance. the 75—year—old had become stuck in marshes in nearby titchwell. his wife said it was a miracle that he'd been found alive. debbie tubby has the story. this is the moment the police drone found peter pugh in the tidal reed the bed 24 hours after he went missing and when his family had lost bed 24 hours after he went missing and when his family had lost all hope that the rescuers would find him alive. we all came to the same conclusion at the same time that we were never going to see him again. i have to admit that i thought, "i am going to be lucky to live." because i'm 75 and my heart's not going to be enjoying this. peter pugh knows the titchwell marshes well, but he became disorientated. trapped in this tidal reed bed lying in the water and unable to swim out and left drinking the freshwater. i kept trying to escape but i couldn't. you know, i couldn't crawl because my feet got stuck. and if i stood up

simon gompertz, bbc news.elevision programme of 2018, attracting a peak television audience of 18.3 million on bbc one. that's more than may's royal wedding. there were also a record 3 million requests to stream it on bbc iplayer and the bbc sport website. viewers saw harry kane's stoppage—time winner secure england's first victory in the opening game of a major tournament since 2006. the team will now turn their focus to their next game against panama on sunday. our sports correspondent david ornstein is in repino, where the team is now. david? simon, that only goes to show the hunger and the thirst for international football, still as strong as ever. that is around 70% share of the audience. as you can see, england are training behind me as we speak. it's the players who we re as we speak. it's the players who were used as substitutes to what i'm used. the rest of the squad are back at the hotel recovering from their exertions. dele alli, the only injury concern. he has gone for a scan on a thigh problem. th

simon gompertz is with me. a profits warning.tailer, the department store chain that always seems to do better than the others and yet it doesn't seem to be immune to the tribulations that there are on the high street at the moment. they are closing some waitrose stores, because they own waitrose, as well. they are being transferred to the co—op and algae. they are worried about the second half of the year and it is people not shopping in department stores, people not feeling very well off, so that is the worry. charlie mayfield, the chair ofjohn lewis, has also pitched into this debate about the consequences of brexit and he was making the point today that he thinks it's important for business to speak out over this. when faced with the level of uncertainty and whether the significant risks that they can see, and with the apparent misunderstanding, or a lack of appreciation of the scale of those risks, i would say that it seems to be irresponsible for people who know that some of those things could happen not to flag those. and

our business correspondent simon gompertz reports. in his bentley, charlie mullins keen to show how much money plumbers can make. his point that the ones who provide his plumbing service can earn more than £100,000 a year. by operating as independent contractors, as free agents. but the plumbers, the court decided, did not have the option of sending any substitute to do jobs. they drove company liveried band and wore uniforms. it meant that pimlico plumbers was not there customer or client in a normal traders sense, it was an employer. the ruling after a seven—year battle is vindication for gary smith, the plumber who brought the case. what are you going to do now customer celebrates. a stiff drink. despite being classed as self—employed he said that he was u nfa i rly self—employed he said that he was unfairly dismissed after suffering a heart attack and was due holiday play. he said there was no uncertainty about where people stood, a difficult situation for firms which needed to be cleared up. do you disagree with the decision? tot

publicly called on the tsb board to consider sacking mr pester. 0ur personal finance correspondent simon gompertzome out fighting. it is unusual for the chair of the treasury committee to call for the head of the boss of one of our major banks. she is stinging in the criticism in the letter she has written, accusing him of dissembling in front of mps, of saying everything was running smoothly for the vast majority of customers when only half of them could login. denying there were delays on the line for reporting fraud. niki morgan says there were big delays. she is saying the board should consider his position, whether he should keep hisjob. but in response, the chairman of tsb has said the board is fully behind him. previously, mr pester said he will not fall on his sword because he is committed to fixing the problems at tsb. but this piles on the pressure. he carries on and we are likely to hear along the statement from tsb in the morning on his defence, but this makes his position uncomfortable. simon, thank you. 20 premier league matches a season will be shown on amazon from next year. it's

simon gompertz, bbc news.ury select committee is holding session on the service disruption at tsb — we'll bring you that live. you're watching afternoon live, these are our headlines: lawyers at the grenfell inquiry say the man who lived in the flat where the fire began, was left terrified by threats of reprisals. the prime minister and labour leader clash in the commons over brexit — theresa may is urged to publish her brexit proposals soon. tsb's boss is quizzed by mps — following the banks online computer failure which hit nearly two million customers. in the sport, danny rose tells his family not to travel to watch him at this summer's world cup because of racism in russia. aston villa owed the taxman £4 million and face a winding up order if they do not pay it quickly. and after almost a year outcome andy murray delays his return to tennis but still hopes to be fit for wimbledon. i'll be back with more on those stories in a few minutes... police at airports and ports are to be given new powers to stop, qu

simon gompertz reports.x weeks since tsb customers found they couldn't get into their accounts. now the service is working better, but it's still unstable and 40% of the time people can't get help on the phone. the pressure is piling up on the chief executive, paul pester, who took the ill—fated decision in april to move millions of customers‘ accounts to a new system and is directly criticised now by the financial regulator. in a letter to the treasury select committee, the fca says at the height of the crisis, paul pester gave mps an optimistic view of services, which was too positive. and to customers, the bank was not open and transparent, claiming the vast majority could use their online accounts, when only half could. there's particular concern about an increase in customers impacted by fraud. not all of them receiving refunds from tsb as quickly as they're supposed to. today, tsb‘s directors will face intense questioning from mps on the failures. the bank says it's completely focused on restoring oper

our business correspondent simon gompertz reports.he supreme court in his bentley, charlie mullins keen to show how much money plumbers can make. his point that the ones who provide his plumbing service can earn more than £100,000 a year. by operating as independent contractors, as free agents. but the plumbers, the court decided, did not have the option of sending any substitute to do jobs. they drove company liveried band and wore uniforms. it meant that pimlico plumbers was not there customer or client in a normal traders sense, it was an employer. the ruling after a seven—year battle is vindication for gary smith, the plumber who brought the case. celebrate. a stiff drink. despite being classed as self—employed he said that he was unfairly dismissed after suffering a heart attack and was due holiday play. he said there was now uncertainty about where people stood, a difficult situation for firms which needed to be cleared up. do you disagree with the decision? totally, it is disgraceful, disgusting. i think it is cowardly. they ha

our business correspondent simon gompertz reports.ntley, charlie mullins keen to show how much money plumbers can make. his point that the ones who provide his plumbing service can earn more than £100,000 a year, by operating as independent contractors, as free agents. but the plumbers, the court decided, did not have the option of sending any substitute to do jobs. they drove company liveried vans and wore uniforms. it meant that pimlico plumbers was not there customer or client in a normal traders sense, it was an employer. the ruling, after a seven—year battle, is vindication for gary smith, the plumber who brought the case. what are you going to do now? celebrate. a stiff drink. despite being classed as self—employed he said that he was unfairly dismissed after suffering a heart attack and was due holiday pay. he said there was now uncertainty about where people stood, a difficult situation for firms which needed to be cleared up. do you disagree with the decision? totally, it is disgraceful, disgusting. i think it is cowardly. th

investigation into the failure of online banking at tsb., our personal finance correspondent, simon gompertzble logging into their accounts. the service is better now, but it's still unstable, and customers phoning for help are having to wait for half an hour on average, or being cut off completely... customers like photographer paul clark, shut out of his account for long periods, in the confusion falling victim to a fraudster who stole more than £10,000, spending three days on the phone to get the money back. i've lost all confidence now that tsb have got a grip on this. i don't know the situation of my accounts, i can't get in there. i have no confidence in their ability either to answer phones or to get my account back into a secure position. in the firing line for the failures is the chief executive, paul pester. he's directly criticised in the letter published today from the financial watchdog the fca, announcing a full investigation. the letter says at the height of the crisis, paul pester gave mps an optimistic view of services which was too positive. to customers, the bank was not o

our business correspondent simon gompertz reports.nt helps his plumbers get rich too, some making over £100,000 a year. that would be by operating as free agents. but the plumbers, the court decided, were losing out. they didn't have the option of sending any substitute to do jobs. they drove company vans, had uniforms and were controlled by the firm, so they were workers who should have had rights like sick pay and minimum wage. it meant pimlico plumbers was not a customer, it was an employer. gary smith, who won the case, claimed he was due holiday pay and was unfairly dismissed after a heart attack. what are you going to do now? celebrate, with a stiff drink. despite being class as self—employed, he claimed he was u nfa i rly self—employed, he claimed he was unfairly dismissed. mr mullin said there was no uncertainty about where people stood, a difficult situation for firms people stood, a difficult situation forfirms which people stood, a difficult situation for firms which needed to be cleared up. do you disagree with the decisio

simon gompertz reports.lumbers can make. some plumbers make over £100,000 a year. but the plumbers, the court decided, did not have the option of sending any substitute to do jobs. they drove company liveried vans and wore uniforms. they were workers who should have had rights like sick pay and minimum wage. gary smith was due holiday pay and unfairly dismissed after a heart attack. the significance of the ruling is likely to be considerable for people working in the so—called gig economy where you have to be flexible and you are regarded as self—employed. because pimlico plumbers lost in the supreme court, the decision will weigh heavily in future cases on whether people should have workers' rights. mr mullins now believes thousands of businesses will be wondering when the day to get claims. you disagree with the decision? totally, it's disgraceful and disgusting. it's very cowardly. it's a very bad and sad day for self—employed people. goober is another company fighting a claim from self—employed drivers.