i was privileged because simon pang was able to pick me up and i was able to go on the streets with him and to do his calls. it's amazing because that right along allowed me to hit it from streets of san francisco and in front of mission and in front of target to a client in a wheelchair -- it's amazing to me that simon pang approached this person and name recognition and face familiarity ensued immediately. as a social worker for myself one of the key elements of working with clients is repoire, familiarity, trust, the mission that we're here to help you. i saw that instantaneously in the sense that everybody responded, well, in that particular case on a first-name basis, and the situation was trying to get this gentleman off because he had an opportunity for a bed at the sobering center, left it beyond the requirements and the dialogue was to move back to it rather than to be on the streets. it's still the concepts that go on with myself as well, even as a social worker. it's not that easy just to see somebody on the street and stop your vehicle and get out and start to talk to that p