simon sinek talks about the traits of a good leader, and we get you in the mood for the winter olympicsas burton snowboard founder jake burton gives us his strategy for business survival in this week's learning from the pros. if i can impart one lesson to a new business owner, it would be one thing i've learned is my philosophy is real simple american express open forum is an on-line community, that helps our members connect and share ideas to make smart business decisions. if you mess up, fess up. be your partners best partner. we built it for our members, but it's open for everyone. there's not one way to do something. no details too small. american express open forum. this is what membership is. this is what membership does. >>> i'm not the kind of businessman that, that, you know, goes on a trip and calls in every day and say, you know, how are things going? i don't need that. in fact i never call in. never. so, my attitude is to get these very smart, independent people, teach them what they need to do, and then leave them alone. let them do their job. >> let's catch up with what's