police say weeks later they found two more skimmers here. they don't yet know how many people had their credit card information stolen. >> i'm vicky with nbc. >> reporter: we asked owner ed sultanzad for an interview. but he didn't call us back so, we met up with him as his station. >> police tell us they've uncovered four skimmers at this gas station. you could change the locks to protect your customers' information. can you talk to us a little bit about why you haven't changed your locks? >> reporter: he didn't want to answer our questions. >> ed, can i give you my card? >> no. >> reporter: he told us through his office door that he has ordered new locks but doesn't know when they will arrive. >> it's a concern for you? >> it's a concern that our customers will be cheated out of their hard-earned money. so if we can do something to prevent that from happening by all means we're going to do that. >> reporter: gas station owner gerard habib says 6,000 cars pass through here every day. he says he changed his locks immediately after police fou

police say weeks later they found two more skimmers here. many people had their credit card information stolen. >> i'm vick we nbc. >> we asked the owner for an interview and he didn't call us back. we met up with him at the station. >> police tell us they uncovered four skimmers at the gas station. you could change the locks to protect your customers' information. can you talk to us about why you haven't changed the locks. >> he didn't want to answer our questions. >> can i give you my card? >> no. >> he said he has ordered new locks and doesn't know when they will arrive. >> it's a concern our customers will be cheated out of money so if we do something, by all means we will. >> the owner said 6,000 cars pass through here every day. he said he changed his locks immediately after police fount the blue tooth skimmer in one of the pumps last month. >> that's crazy. all over the country and two keys to open every pump. >> for costs about $1,000 to get new locks. the cost can be a deterrent to owners, but cheaper options could also stop skimmer

police say weeks later they found two more skimmers here.'t know how many people had their credit card information stolen. >> i'm vicki with nbc. we asked the owner for an interview but he didn't call us back so we met him at his station. >> police tell us they have uncovered four skimmers at this gas station. you could change the locks to protect your customers' information. can you talk to i us a little bit about why you haven't changed your locks. >> he didn't want to answer our question. >> ed, can i give you my card? >> no. >> he said he has ordered new locks but doesn't know when they will arrive. >> it's a concern for you? it is a concern that customers would be cheated out of money so if we can do that to prevent that from happening we will do that. >> he says 6,000 cars pass through here every day. he said he changed his locks immediately after police found a bluetooth skimmer if one of his pumps last month. >> it is crazy, isn't it all over the country and two keys that open any gas station pump. >> he said it cost about $1,000 to

and they never have to return to recover the skimmer. what's more, this universal gas pump key is making it even easier for thieves to install these new skimmers. >> police thought that they have uncovered four skimmers amount this gas station. >> more on why this gas station owner won't talk to us in a moment. but first. >> virtually indetectable. >> leading a team looking into blue tooth skimming cases from gilroy to freemont. >> in the millions. the tip of the iceberg. >> russ: in two months, police recovered skimmers and 300 victims of fraud in the bay area. how do they get inside the pump? that's where this key comes in. >> a single key would open the credit card access door to any gas pump. >> right. one key opens the majority of gas station pumps. like this one in san jose. this one in mountain view. and this onen sunnyvale. simple. thieves copy the keys and install skimmers wherever they can. but there is a quick fix according to the cops. if gas station owners change the locks they can lock out the crooks. >> they're not taking

tonight at 11:00 we'll have more on how you can spot which stations are vulnerable to skimmers.n you're in doubt, just pay inside. vicky nguyen, nbc bay area news. >> or maybe just pay cash. >> always an option. kind of moved away from that, haven't we. >>> it's 5:21. coming up, prop 38. double bonus for some college students. why they'll soon get a nice refund check. [ boy 1 ] hey! that's the last crescent. oh, did you want it? yea we'll split it. [ female announcer ] made fresh, so light, buttery and flakey. that's half that's not half! guys, i have more! thanks mom [ female announcer ] pillsbury crescents. let the making begin too bad the guys aren't here we're clear. ok, swarm! swarm! hello [ female announcer ] pillsbury chocolate chip cookies. let the making begin >>> welcome back, everybody. a live bouncy look. live look over sfo. there are some flight delays possibly going on with all that bad weather in the northeast so check with your airlines if you're flying out today. >>> 5:23 right now. california voters ushering in a new era in state politics, not seen in more than

then they remove the skimmers.lug into a computer and distillate and permission is e- mail to co-conspirators in bulgaria. they will be called the data and send it back to maryland where it will be encoded into magnetic strips. >> the data on the pony cart and the pin #the have recorder, they were able to access bank accounts. >> they took $368 from her, and that's a record checks -- enough to make her checks bounce. they took $1,000 from stewart. >> we thought was an identity theft breech for us. we were concerned about all of our bank accounts, credit cards. >> federal agents picked up a compromise atm locations and the suspect returned. by matching surveillance footage with their drivers licenses or i.d. cards, they link them to the crime and got warrants to search their homes. is was one of them. a garage. authorities found evidence, gift cards, including materials and camera devices inside. >> court records indicate they lived fairly modestly. some of the money was transferred back to accomplices in bulgaria.

skimmers at this gas station. >> no. >> reporter: you could change the locks to protect your customersion. >> reporter: plais say they advised him to change his locks after they found four skimmer at his santa clara station. we met up with him after didn't return our calls. can i give you my card? he told us will you the office door that he has ordered new locks but doesn't know when they will arrive. police say it is a very simple fix. if gas station owners change their locks, they can lock out the thieves. a cheaper option is to use security keys. tonight we'll have much more on how you can spot which stations are vulnerable. police say when you are in doubt, pay inside. >> that's fascinating. thank you. >>> if you have a tip for the investigative upper, give us a call. just send us an e-mail to the unit. >>> let's bring in our chief meteorologist about our forecast into this evening and tomorrow morning. >> that's right. we're continuing to track this cold storm arriving earlier this afternoon. but the center of the storm has not even gotten here yet. that's when we're still expecti

ben is the intity thief who used a device called a skimmer to steal her formation from her card to opent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to protect, and

be when you're going to atm machines you know look for skimmers meaning make sure they're secure whenyou swipe it and you know i just say use common sense at this time and go slow. >> and go slow. it's a good idea. all right. angie barnett from the better business bureau. thank you for joining us. >> thank you for having me. >>> good advice. charlie? >> all right, megan guys thanks for the great tips. thanksgiving is this just a week away but pressure is already starting for a lot of us. there are gifts to buy. parties to plan. and a lot of activities to try and squeeze in between now and the new year. and a family gathering are a source of stress for you one expert says change the way you react to people you might not want to be around. >> kind of make the game out of it. decide to be different. decide to reactivently to somebody who bugs you -- react differently to somebody who bugs you and then kind of stand back and watch. and watch what happens. it really is like a play. if you suddenly switch your lines, everybody else in the play is what do i say now? >> that's how you do it. t

. >> skimmers are targeting bay area residents. the latest how they are targeting your information. and a hollywood star bigger than texas. the life and career of larry hagman. oh, you have a keurig vue brewer? oh, it's great! now i can brew my coffee just the way i love it. how do you do that? well, inside the brewer, there's this train that's powerful enough to carry more coffee and fresh water to make coffee that's stronger and bigger... and even hotter! actually, i just press this button. brew the coffee you love -- stronger, bigger, or hotter -- with the keurig vue. >> alameda municipal power is warning its customers about a phone scams targeting restaurants in alameda. a spokesperson says someone has been calling the businesses pretending to be a representative of the utility and asking for an immediate payment via credit card or wire transfer. the utility says the imposter was calling from out of state. alameda municipal power says none of the businesses fell victim to this camp police are investigating, you can afford to be scanned by asking the utility representatives for a

ben is the intity thief who used a device called a skimmer to steal her formation from her card to openulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to protect,

ben is the intity thief who used a device called a skimmer to steal her formation from her card to openulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to protect,

ben is the identity thief who used a device called a skimmer to steal her information from her card to open a fraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wreak havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so mu

ben is the intity thief who used a device called a skimmer to steal her formation from her card to open fraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to pro

ben is the intity thief who used a device called a skimmer to steal her formation from her card to open fraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to pro

ben is the identity thief who used a device called a skimmer to steal her information from her card to open a fraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wreak havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so mu

ben is the identity thief who used a device called a skimmer to steal her information from her card to open a fraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wreak havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so mu

ben is the intity thief who used a device called a skimmer to steal her formation from her card to openraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to prote

ben is the intity thief who used a device called a skimmer to steal her formation from her card to openunt. every year millions of americans just like you learn that a little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to protect, and nothin

ben is the identity thief who used a device called a skimmer to steal her information from her card to open a fraudulent account. every year millions of americans just like you learn that a little personal information in the wrong hands could wreak havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so mu

it would have affected the amount of booms and skimmers that were needed in order to collect the oil. it would have affected how we use the top hat and detailed mechanisms that they had put in place initially in order to try to stop the spill. we would have understood the futility of the initial actions and substituted something that would have been much more dramatic. it delayed the response, which was put in place in order to minimize the damage to the economy and the citizens of the gulf of mexico. something as serious as this -- it is imperative that criminal action be taken. >> the size of the fine given bp's size -- >> it is the largest fine in history. it is not the completion of the case because the civil fine could go as high as $21 billion. i am satisfied with the justice department's action and i am also happy that they are going to take this civil action all the way to court. i would hope at the end of this the number would be so large that it would serve as a significant deterrent to any other oil company ever again engaging in this level of reckless behavior. >> the oppo

the amount of boom and skimmers that were needed in order to collect the oil. it would have affected how we view the top and other kill mechanisms which they had put in place initially in order to try to stop the spill. we would have understood a lot better the futility of the initial actions, and substituted something that would have been much manufacture dramatic. and likely to be successful. so it delayed the response which was put in place in order to minimize the damage to the economy and the citizens of the gulf of mexico. and we're still paying that price. it's unusual -- it's unusual for a case to be made against somebody for lying to congress. when something is serious as this as occurred and the damage 0 great to the people of the gulf of mexico it was imperative that criminal and civil action be taken against bp. >> reporter: nawblght. >> it is the largest fine in history. it still isn't the completion of the case because the civil fine could go as high as $21 billion. i'm very satisfied with the action and i'm also very happy that they are going to

ben is the intity thief who used a device called a skimmer to steal her formation from her card to opena little personal information in the wrong hands could wre havoc on your life. this is identity theft, and no one helps stop it better than lifelock. lifelock offers the most comprehensive identity theft protection available. ordinary credit monitoring services tell you after your identity has been stolen; they may take 30 days to alert you! too late for amanda. with lifelock's 24/7 proactive protection, jill would have been alerted as soon as they noticed an attack in their network, before it was too late. and lifelock's bank account takeover alerts would have notified amanda in time to help protect her money. lifelock guards your social security number, your money, your credit, even the equity in your home. while identity theft can't be completely stopped, no one protects you better than lifelock. and lifelock stands behind that, with the power of their $1 million service guarantee. you have so much to protect, and nothing to lose when you call lifelock right now and try 60 days of i

it would have affected the amount of booms and skimmers that were needed in order to collect the oil. it would have affected how we >> it would have affected how we use the top hat and detailed mechanisms that they had put in place and nationally in order to try to stop the spill. we would have understood the futility of the initial actions instituted something that would have been much more dramatic. it delayed a response, which was put in place in order to minimize the damage to the economy and the citizens of the gulf of mexico. something as serious as this -- it is imperative that criminal action be taken. >> the size of the fine given bp's size -- >> it is the largest find in history. it is not the completion of the case because the civil fine could go as high as $21 billion. i am satisfied with the justice department's action and i am also happy that they are going to take this civil action all the way to court. i would hope at the end of this number would be so large that it would serve as a significant deterrent to any other oil company ever again engaging in this level of rec