. >> hello thanks for skoim who is responsible for answering the phones whether there is a complaint from the neighbor and the staff the bartender or whoever is there. >> i think supposed to be the manager on duty to answer the phone and respond immediately >> sorry who answers the phone or complaints. >> you have one phone then who is responsible if there is a complaint from the neighbors to respond. >> we are. >> we typically respond. >> what is your policy and how soon are the responding to complaints. >> like i said an issue she will come down and ask us to close the window then we close it. >> so right away. >> all right. thank you. >> i'll suggest you reread the good neighbor policy so all the permits we permit come with 13 conditions that is a you have to do this and that and a phone number not keep our windows open and ventilation make sure you read and follow the rules i think that we'll be happy to give you the permit as long as you follow the rules so i'd like to open up for public comment unless other conversions questions or comments. >> have a seat. anyone from the publ

. >> hello thanks for skoim who is responsible for answering the phones whether there is a complaint from the neighbor and the staff the bartender or whoever is there. >> i think supposed to be the manager on duty to answer the phone and respond immediately >> sorry who answers the phone or complaints. >> you have one phone then who is responsible if there is a complaint from the neighbors to respond. >> we are. >> we typically respond. >> what is your policy and how soon are the responding to complaints. >> like i said an issue she will come down and ask us to close the window then we close it. >> so right away. >> all right. thank you. >> i'll suggest you reread the good neighbor policy so all the permits we permit come with 13 conditions that is a you have to do this and that and a phone number not keep our windows open and ventilation make sure you read and follow the rules i think that we'll be happy to give you the permit as long as you follow the rules so i'd like to open up for public comment unless other conversions questions or comments. >> have a seat. anyone from the publ

. >> hello thanks for skoim who is responsible for answering the phones whether there is a complaint from the neighbor and the staff the bartender or whoever is there. >> i think supposed to be the manager on duty to answer the phone and respond immediately >> sorry who answers the phone or complaints. >> you have one phone then who is responsible if there is a complaint from the neighbors to respond. >> we are. >> we typically respond. >> what is your policy and how soon are the responding to complaints. >> like i said an issue she will come down and ask us to close the window then we close it. >> so right away. >> all right. thank you. >> i'll suggest you reread the good neighbor policy so all the permits we permit come with 13 conditions that is a you have to do this and that and a phone number not keep our windows open and ventilation make sure you read and follow the rules i think that we'll be happy to give you the permit as long as you follow the rules so i'd like to open up for public comment unless other conversions questions or comments. >> have a seat. anyone from the publ