he refined it for more than a year with an old friend, pharmacist sonia patel. >> most pharmacy systems are built on technology that was in use 20 years ago. it didn't work for the pharmacist, didn't work for the consumer, didn't work for the doctors or insurers. >> reporter: they found health care players needed better communication tools, that pharmacies have to improve inventory systems, and that customers wa trans pricing. aimi for solutions, they opened capsule in the spring of 2016. available only in new york city, customers can order online or ask their doctors to do it for them. the company says tens of thousands of people and thousands of physicians are using capsule. like other pharmacies, capsule negotiates prices with wholesalers and takes a cut from retail sales. capsule does not discuss whether it's profitable just yet. customers can pick up in person in manhattan but most opt for free delivery. a team of 60 couriers, staff employees often braving the element, deliver anywhere in new york's five boroughs. >> business opportunities are huge. >> reporte dr. jeffrey dobrow, c