hi, my name is sony kim. i work at the [speaker not understood] health center, one of the larger primary care clinics at general. i am a senior clerk. i want to emphasize that when you consider staffing that the clerks provide the main support for the mas and the nurses. we are the worker bees. we are the front line people. at family health center, the amount of patients has grown so much since 2008 and the amount of clerks have decreased. so, apparently we're still short three clerks and every single clerk that i work with, all my colleagues, we are getting burnt out, you know, and we're tired just like the nurses are. and yet we have to, you know, uphold the mission of general hospital to provide excellent, you know, care for the patients. so, when you consider the budget, you know, please keep in mind that the clerks play an important role because we provide the main support for all of the staff. thank you. >> thank you. next speaker, please. >>> hello. hi, my name is john was worth. i've been with the pha