sonya harris, who had been in her stead at this time, will cover those duties. again, welcome to the bic meeting. that is it. >> item 3 is public comment. the bic will take public comment on matters within the commission's jurisdiction that are not part of this agenda. >> good morning. my name is sandy burnback. i live at 570 o'farrell. as i explained last time, we have had some problems. nov's are issued and then there is no follow-up. to emphasize my point, an nov was issued on 5/24 regarding the water heater. on june 16, a second issue wanos issued, along with a certified letter to the landlord stating, and i quote, you are directed to fix the unsanitary conditions. as of the close of business yesterday, nothing had been done. the last thing mentioned on the complaint database was 6/27, where the landlord asked the inspector for an additional two weeks. this is now four weeks later, and nothing has been done. it i will ask ms. day, since it is on her letter had, what this means? >> staff can address to later, but they are not allowed to respond to your public