sorboni banerjee has more. >> you're not alone the iphone 6 s users have been shutting down. and what is happening are you charging it, it is turning off. >> 35%. 20% t is. >> not at good times. >> it is annoying. >> apple has not said how many are affected by only a particular batch. apple has not said which numbers indicaters if yours is dealing with the issue. bring them to the store for tech support. consumers say it is tough to reach a live person a trick tell the voice that answers you want to speak to a human. say i would like to speak to a human. say buy an iphone they will connect you if are you going to available and to to a score in a less populated area because it is a bus wry shopping season you don't want to get stuck waiting. >> i have to get this taken care of. >> speaking of shopping. >> the hunt for the must have toy. >> and every year it is the it. >> who can forget tickle me elmo everyone wanted an atari, the wii and pets. >> i do. the only time i woke up at 4 a.m. to stand in line for a toy. >> and they sell out the hot toy is a hatchimal, lucky you becau