gracie was 21, she joined spac nation back in 2017.he was encouraged to apply for universal credit after her pastor, who is a trustee of the charity, noticed she stopped giving money to the church. she handed over her details, someone filled out an online application form on her behalf and when she left the appointment, someone had changed her details to show she had two children. this made her eligible for a 1,200 quid payment. there is the young woman who had kidney cancer. she discovered a £5,000 fraudulent loan had been taken out in her name without her knowledge. the money never reached her and so it goes on. now, the challenge here is this. i do not discount the stories of anyone that has come on here. numberone, we take allegations seriously. we have a complaints' procedure which is very robust and very open. sorry, would you just like to deal with those specific examples that i have given you? those specific examples, that is where i am coming to. for instance, you said someone came over and said this. we have not been contacte